Amit Dhande

Telecom Operations & Supply Chain Professional with 13+ years of experience in network operations support, telecom infrastructure, warehouse logistics, and service delivery management. Proven expertise in ITIL-based service management, SLA governance, KPI tracking, and SAP ERP (MM). Strong background in telecom inventory management, network deployment support, and cross-functional coordination with NOC, field teams, and global stakeholders.

Adept at driving process optimization, service improvement (CSI), and operational efficiency in high-volume environments.

Associate Manager – Supply Chain & Telecom Network Operations (Service Delivery) at HCL Technologies (Client: Verizon) (2024-09 – Present)

• Managing telecom network operations and supply chain workflows in an SLA-driven environment
• Monitoring KPI performance, SLA compliance, and service delivery metrics
• Performed incident management and root cause analysis (RCA) to resolve critical service issues and prevent recurrence
• Handling incident, service request, and problem management aligned with ITIL framework
• Coordinating with NOC, field engineers, and global stakeholders for seamless operations
• Supporting network deployment, telecom infrastructure, and inventory planning
• Driving process improvements, reporting automation, and operational efficiency
• Ensuring inventory visibility, asset tracking, and demand-supply alignment

Senior Executive – Supply Chain & Warehouse Operations at Reliance Jio Infocomm Ltd. (2016-02 – 2024-09)

• Managed end-to-end warehouse and telecom supply chain operations, including inward/outward logistics
• Maintained ~100% inventory accuracy using SAP MM, cycle counts, and audits
• Handled GRN, STO, STN, stock transfers, and reverse logistics for telecom equipment and devices
• Supported telecom network deployment projects through efficient material planning and dispatch
• Supervised store operations: receiving, storage, picking, packing, and dispatch
• Ensured FIFO compliance and proper stock management for high-value telecom inventory
• Led last-mile logistics coordination across distributor and retail networks
• Coordinated with vendors, transporters, and project teams for smooth logistics operations
• Reduced turnaround time (TAT) by optimizing warehouse layout and workflows
• Designed and published reports & supply chain scorecards for performance monitoring
• Managed large-scale distribution (3M+ telecom devices) within strict timelines
• Recognized with STAR Performer & Best Work Awards

Project Coordinator – MIS Executive at Reliance Jio (HFCL Project) (2013-12 – 2016-01)

• Coordinated telecom project logistics and material planning for network rollout
• Managed vendor coordination, documentation, ensuring seamless payment cycles and MIS reporting
• Supported execution planning, inventory tracking, and reporting dashboards
• Assisted in project tracking, issue resolution, and stakeholder communication

MBA in Finance – University of Pune (2013)

B.Com in Computer Applications – RTM Nagpur University (2011)