Amit Gusain

I am an IT Support Leader and MBA professional with over 10 years of experience bridging the gap between complex technical operations and business objectives. My career has spanned from hands-on system administration and Windows migrations to leading cross-functional teams and driving technical sales in the U.S. and Canadian markets.

I specialize in: IT Leadership: Developing support strategies that align with organizational goals and reduce system downtime. Technical Sales: Translating complex features into business value to drive revenue growth. * Operations Management: Managing end-to-end data collection and streamlining internal workflows for maximum efficiency.

I thrive in fast-paced environments where I can solve high-impact technical problems and lead teams toward consistent performance targets. Let's connect to discuss IT operations, technical strategy, or team leadership.

With over 10 years of experience in IT support operations and technical leadership, I have built a career focused on aligning technology solutions with business objectives. My professional journey has spanned multiple high-impact roles:

IT Leadership: As a Senior Manager at Nekton IT India, I led a team of technicians and executed support strategies that significantly reduced downtime and improved user satisfaction.

Technical Sales & International Relations: I drove software sales in the U.S. and Canadian markets at PC Magic Software, where I specialized in translating technical features into business value through client presentations.

Operations & Project Coordination: I served as a Consultant for the 7th Economic Census, monitoring state-level operations and providing technical guidance on digital data collection tools to ensure data accuracy and compliance.

Strategic Execution: As an Executive at CSC Grameen e-Store, I managed teams to meet profitability targets and streamlined internal workflows to improve operational efficiency.

Technical Foundations: I began my career as an IT Service Engineer Intern, successfully executing a Windows 7 migration for Kotak Mahindra Bank and implementing critical data backup solutions.

My academic background provides a strong foundation for managing complex IT environments from both a technical and managerial perspective:

MBA in Information Technology: Completed at Sikkim Manipal University, which has equipped me with the strategic planning and organizational management skills necessary for senior leadership.

Technical Certifications: I hold certifications as an HCL Certified Enterprise Engineer and an HCL Certified Enterprise Specialist, demonstrating my early commitment to mastering enterprise-level technical systems.

Bachelor of Commerce (B.Com): Earned from H.N.B. Garhwal University, providing a solid grounding in business principles.