Amit Juneja
Business Analyst & Commercial Manager
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About
Strategic and results-driven Business Analyst & Commercial Manager with 15+ years of experience optimizing business processes, driving commercial operations, and improving profitability in telecom and IT industries. Skilled in financial management, bid analysis, stakeholder engagement, and process automation. Recognized for bridging cross-functional teams, implementing data-driven strategies, and delivering operational excellence across India and Asia-Pacific markets.
Experience
Commercial Manager / Specialist at Ciena Networks (2010-11 – Present)
- Manage the TATA Account, coordinating across multiple business and account teams to ensure commercial and operational alignment.
- Lead pricing, RFP management, and commercial bid processes for telecom equipment and services.
- Act as the central point for Customer Bids, Contract Lifecycle Management (CLM), Docusign, and AR Aging processes.
- Streamlined reporting mechanisms, reducing turnaround time by 30% through automation in Excel and BOXI.
- Ensured business compliance with internal policies while supporting regional financial and operational targets.
Business Analyst & Order Manager at GDRS (Global Delivery & Repair Services)
Previous Role
- Managed APAC repair operations and performance metrics, reporting directly to Quality Repair Services – Asia Prime.
- Delivered trend and SLA performance forecasts across ANZ, India, South Asia, and Greater China.
- Created automation macros reducing manual reporting effort by 40%, improving data accuracy.
- Coordinated with warehouse and logistics teams to manage defective processing and vendor performance.
Business Analyst – GDRS (Global Delivery & Repair Services) at Nortel Networks India Pvt. Ltd. (2007-07 – 2010-10)
- Oversaw Asia-Pacific region metrics reporting, vendor-customer coordination, and SLA tracking across multiple business verticals.
- Defined internal processes for renewal contracts and managed virtual teams at SBC for quote and order management.
- Supported revenue reporting and data audits, ensuring financial accuracy across multiple accounts.
- Tools: SAP-FT, Hummingbird, Business Objects, Clarify CRM, Excel Macros.
Senior Executive – Pre-Sales & HR Operations at Infinite Computer Solutions Ltd. (2005-05 – 2007-07)
- Drove end-to-end bidding and tender management for government clients from EOI to negotiation stages.
- Created and managed MIS and sales performance reports for leadership.
- Handled recruitment operations across Delhi, Kolkata, and Bangalore offices.
- Reported directly to the Joint Managing Director and Country Head.
Executive Trainer at iBilt Technologies Ltd. (Thapar Group) (2004-07 – 2005-05)
- Delivered training programs for the Ministry of Home Affairs (MHA) on proprietary software systems (PAO 2000 & Compact).
- Trained over 300 government employees on software usage and data processes.
- Supported technical implementation and project coordination.
Database Administrator at All India Council for Technical Education (AICTE) (2001-08 – 2004-07)
- Managed national-level technical education databases covering multiple Indian regions.
- Generated MIS and compliance reports for Engineering, MBA, and MCA institutions across North and North-West India.
- Supported government project approvals, grants, and regulatory documentation.
Education
MBA in Finance – Sikkim Manipal University (2006)
B.Com (Pass) – Delhi University (2001)
