Business Operations Executive - My Future Kids
(2025-07 - 2025-10)
- Market Research & Strategy: Performed industry landscaping and competitor benchmarking to optimize product offerings and support services.
- Lead Validation & Outreach: Maintained and validated incoming business leads, conducting initial outreach to qualify prospects based on defined business criteria.
- Client Communications: Drafted professional customer emails, structured follow-up messages and prepared basic business proposals to nurture prospects through the funnel.
- Data Analysis & Reporting: Utilized performance data to monitor key metrics, manage budgets and support high-level decision-making.
- CRM & Database Tracking: Tracked lead statuses from initial contact through to implementation, ensuring accurate database updates and seamless handoffs to execution teams.
Senior Customer Service Associate - Teleperformance
(2025-04 - 2025-06)
- Operational Excellence: Handled customer queries, concerns and resolutions across chat, email and calls while meeting strict SLAs and exceeding CSAT targets.
- Product Knowledge: Provided accurate product information and tailored solutions to ensure fast, high-quality support.
- Data & Document Management: Entered, validated and verified customer data and documents to maintain accurate system records.
- Compliance & Logging: Maintained detailed logs of all customer interactions in compliance with standard operating procedures and guidelines.
- Workflow Efficiency: Maintained high service quality and handled peak traffic effectively in a fast-paced environment.
Associate, Application Development - ERP Buddies Inc., Canada - Remote
(2022-10 - 2023-05)
- ERP Architecture: Engineered custom forms, fields and record types within Oracle NetSuite ERP application to mirror complex client business processes.
- Workflow Automation: Utilized SuiteBuilder, SuiteFlow, and SuiteScript to automate manual operations, resulting in significant gains in organizational efficiency.
- Data Strategy: Managed large-scale data migrations via CSV imports/exports and architected customized Advanced PDFs and Email communication templates.
- Business Analysis: Translated high-level business requirements into detailed technical specifications, ensuring system designs met operational goals.
Market Research Associate - ERP Buddies Inc., Canada - Remote
(2022-03 - 2022-10)
- Data Integrity & Lead Generation: Generated high-potential lead databases for the global sales team; implemented a verification process to ensure zero email bounce rates.
- Market Intelligence: Deployed advanced research techniques to identify and profile enterprise-level leads, optimizing outreach strategy.
