Amit kr. Singha

Self-motivated, energetic manager, skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards. Exhibits exceptional business building skills to cultivate and maintain long term relationships.

CUSTOMER RELATIONSHIP OFFICER - HINDUJA GLOBAL SOLUTIONS ICICI PRUDENTIAL

(2019-08 - 2020-01)

CUSTOMER RELATIONSHIP OFFICER - ALTRUIST INDIA PVT. LTD CHAMBERS ICICI PRUDENTIAL

(2020-02 - 2024-03)

• Handle and resolve customer complaints while in line maintaining quality
• Manage inbound/outbound and ensure their SLA are on the line of Customers requirement
• Monitored, followed up and escalated cases to meet customer response commitments.
• Build and maintained relationships with new and existing customers while providing high level of expertise
• Provided feedback to managements on customer trends and issues to support continuous improvement initiatives

Higher Secondary - Gurucharan College (2013)

Matriculation - Silchar Collegiate School (2008)