Amit Kumar Mal

Results-driven Service Engineering professional with 11+ years of experience in mining, drilling, and heavy equipment maintenance, troubleshooting, commissioning, and service operations management. Proven expertise in managing mining equipment fleets, improving equipment availability, developing spare parts business, and maintaining strong customer relationships. Seeking a challenging position in Service Management, Customer Support, or Technical Operations where I can leverage my technical expertise, leadership abilities, and operational experience to enhance equipment reliability, drive business growth, and contribute to organizational success.

Service Engineer - Sandvik Mining and Rock Technology India Pvt. Ltd. (Surface drill) - Ladakh, Jammu and Kashmir

(2023-05 - 2026-01)

• Managed technical and commercial support operations for a fleet of 90+ Sandvik surface drill rigs across BRO and Indian Army projects in Ladakh and Jammu & Kashmir.
• Led maintenance, troubleshooting, overhaul, commissioning, and machine health assessment activities to ensure high equipment availability and operational performance.
• Achieved annual spare parts business targets worth INR 2.5 Crore through proactive customer engagement and technical recommendations.
• Successfully planned and executed the rebuild of 2 accident-damaged surface drill rigs, restoring both machines to operational service.
• Coordinated spare parts planning, inventory management, and resource allocation to minimize machine downtime and improve service efficiency.
• Developed strong customer relationships through technical support, issue resolution, commercial coordination, and service delivery management.
• Conducted technical training and mentoring for customer maintenance teams and operators to improve equipment reliability and safety compliance.
• Prepared and reviewed service performance reports, machine health reports, and operational KPIs to support business and maintenance planning.

Service Engineer - Sandvik Mining and Rock Technology India Pvt. Ltd. (Surface drill) - Nagaur, Rajasthan

(2023-05 - 2025-12)

• Managed FMC operations and technical support for 2 Sandvik DX800i surface drill rigs at Ambuja Cement Ltd. site.
• Led maintenance, troubleshooting, overhauling, and reliability improvement activities to ensure optimum machine performance.
• Consistently maintained fleet availability above 98% through effective maintenance planning and breakdown management.