Amit Kumar

Dynamic and result-oriented hospitality professional with 18+ years of extensive experience in restaurant operations, team leadership, guest relations, and business profitability across India and the UAE. Proven expertise in managing multi-functional restaurant operations, driving revenue growth, optimizing operational efficiency, and delivering exceptional guest experiences. Skilled in P&L management, budgeting, menu engineering, staff development, procurement, and quality compliance.

Adept at building high-performing teams and implementing strategic initiatives to improve operational performance and customer satisfaction.

General Manager – Restaurant Operations - Draavin Canteen - Delhi NCR, India

(2024-07)

Leading overall restaurant operations with focus on profitability, operational excellence, and customer satisfaction.

• Managing end-to-end operations to ensure smooth daily functioning for 3 outlets.
• Developing operational strategies to improve efficiency, reduce costs, and enhance service quality.
• Monitoring P&L, budgeting, food cost, labour cost, and revenue performance.
• Leading recruitment, staff training, performance management, and team development initiatives.
• Ensuring compliance with food safety, hygiene, and operational standards.
• Coordinating with vendors and procurement teams for inventory planning and supply chain management.
• Driving guest engagement initiatives and maintaining high customer satisfaction standards.
• Implementing promotional campaigns and local marketing activities to increase footfall and revenue.
• Preparing MIS reports, operational analysis, and performance reports for management review.

Restaurant Manager - Bikanervala Star Restaurant LLC - Dubai, UAE

(2020-01 - 2024-06)

Managed overall restaurant operations while ensuring high standards of service and guest satisfaction.

• Supervised and motivated staff to achieve operational excellence and productivity goals.
• Coordinated FOH and BOH operations for smooth service delivery.
• Managed budgeting, inventory control, procurement, and cost optimization.
• Conducted staff training, performance evaluations, and development programs.
• Ensured compliance with health, hygiene, and safety regulations.
• Collaborated with marketing teams to execute customer engagement and promotional strategies.
• Prepared operational and financial performance reports for management review.

Senior Restaurant Manager - The Piano Man Jazz Club - Delhi, India

(2017-11 - 2019-12)

Led restaurant, kitchen, and bar operations to deliver premium guest experiences.

• Managed budgets, forecasts, and profitability targets.
• Developed SOPs and operational workflows to improve productivity.
• Conducted quality control and compliance audits.
• Handled vendor management, procurement, and contract negotiations.
• Executed marketing and customer retention initiatives through events and promotions.
• Mentored and trained teams to maintain superior service standards.

Restaurant Manager - The Yellow Chili - Noida, India

(2013-10 - 2017-11)

Managed complete restaurant operations including staffing, scheduling, and service management.

• Ensured excellent guest relations and customer satisfaction.
• Controlled food cost, labour cost, and inventory management.
• Implemented operational procedures to improve efficiency and minimize wastage.
• Conducted regular staff training and performance reviews.
• Maintained quality standards for food, presentation, and service.
• Coordinated local marketing activities to increase customer engagement.

Bachelor of Science - Hotel Management & Tourism - Annamalai University (2005-06 - 2008-06)

Higher Secondary - Science - Bihar Intermediate Education Council (2002-06 - 2004-06)

Secondary School - Matriculation - Bihar School Examination Board (2001-06 - 2002-06)