Amit Kumar Sharma

Results-driven OEM sales and operations professional with 8+ years of experience in electric mobility, automotive retail, dealer management, business expansion, and customer experience. Proven expertise in territory sales management, dealer onboarding, channel expansion, retail operations, and revenue growth. Skilled in managing dealer networks, driving sales performance, improving conversion ratios, and ensuring operational excellence across multi-location sales operations.

Strong experience in OEM sales strategy, market expansion, inventory planning, and cross-functional stakeholder management.

Area Sales Manager - Ola Fleet Technologies Pvt. Ltd. (Ola Cars)

(2022-01)

• Managing OEM sales operations and dealer performance across assigned territories to achieve monthly and quarterly business targets.
• Driving dealer onboarding, retail expansion, and market penetration initiatives for electric vehicle sales growth.
• Handling end-to-end dealer management including sales planning, stock allocation, retail operations, and customer satisfaction.
• Analyzing market trends, competition, and customer demand to identify new business opportunities and expansion strategies.
• Leading sales funnel activities including lead management, walk-ins, test rides, finance coordination, and retail conversions.
• Ensuring SOP compliance, customer experience standards, and timely vehicle deliveries across retail outlets.
• Collaborating with marketing, logistics, finance, and service teams for smooth dealer and retail operations.
• Recruiting, training, and mentoring Store Managers, Sales Associates, and Hub Sales teams to improve productivity and sales performance.
• Monitoring KPIs such as sales achievement, dealer productivity, NPS, conversion ratio, and complaint resolution TAT.

Store Manager - Ola Fleet Technologies Pvt. Ltd. (Ola Cars)

(2021-09 - 2022-01)

• Managed complete retail showroom operations including sales, administration, inventory, and customer engagement.
• Handled dealer and customer coordination for vehicle deliveries, finance approvals, and documentation processes.
• Assigned and monitored sales leads through CRM platforms to improve test ride conversions and retail sales.
• Led daily sales reviews, team performance tracking, and target achievement planning.
• Managed customer escalations through Zendesk while ensuring SLA adherence and high customer satisfaction.
• Conducted inventory audits, yard management, and vehicle movement coordination.

Senior Associate - Cars24 Services Pvt. Ltd.

(2020-05 - 2021-09)

• Managed automotive retail sales and customer relationship activities for pre-owned vehicle business.
• Conducted vehicle demonstrations, customer consultations, and end-to-end deal closures.
• Cross-sold finance, insurance, and warranty products to maximize revenue generation.
• Handled RC transfer processes, customer documentation, and escalations management.
• Coordinated logistics, inventory management, and yard audits to ensure smooth operations.

Safety Response Team Leader - Ola Fleet Technologies

(2017-10 - 2020-05)

• Managed critical customer escalations and operational safety cases within defined turnaround timelines.
• Prepared MIS reports and operational dashboards for performance monitoring and management reviews.
• Led audit and compliance activities to maintain operational quality standards.
• Monitored fleet performance metrics including revenue, utilization, and operational efficiency.
• Implemented driver engagement initiatives to reduce attrition and improve service quality.

Data Entry Operator - 1 Point 1 Solution Pvt. Ltd.

(2016-01 - 2016-08)

• Handled customer escalations and maintained service quality standards in a BPO environment.
• Managed operational reporting, data entry, and customer communication processes.
• Supported team target planning and execution activities.

Bachelor of Arts (2016)

12th - DSOS Board (2013)

10th - DSOS Board (2011)