Automotive Technical Trainer - Eicher Automotive Skill Academy (DSYW Eicher Automotive Skill Academy) - Shivpuri, M.P
(2019-06)
In collaboration with Eicher Volvo and PANIIT department, skill development training is being conducted in Shivpuri. Under this employment-oriented training, youths are taught tasks such as repairing & driving Eicher Volvo. Environment: Teaching, Education, Training, Counselling
- Skill contest analysis and module updating based on the analysis
- Along with preparing training in the local language, conducting training for students and making the training process effective
- To ensure the competency and proficiency level of students in respect to their job roles & deliverables
- Maintenance of RTC for All necessary Tools, Vehicles & Aggregates
- Knowledge of Quality Control, Health and Safety regulations, Environmental Acts & Pollution Control Norms will be an advantage
- Proven ability to master the full training cycle
Fleet Maintenance Manager - Shri Balaji Roadlines - Rewa, M.P
(2018-01 - 2019-05)
SBR provides supply chain management solutions for trucking. Environment: Systems & Service Processes Development
- Majorly responsible for fleet maintenance for its 24/7 availability and reduction of cost of maintenance
- To plan and accomplish goals of department and distribute and direct the work of fleet staff
- Minimizing Breakdown: prompt attending of breakdown vehicles
- Implement SOPs, PMs and train mechanics, supervisors and engineers on revised SOPs, PMs for development of employees and enhance productivity
- Maintaining record of breakdowns, driver complaints and maintenance schedule in SAP for analysis purpose
- Warehouse planning, timely ordering of parts accounting all the inward and outward details of parts in SAP on daily basis
- Monthly audit of warehouse stocks in coordination with finance team
- Ensuring monthly payment of bills of service providers and forwarding it to finance team in time for further processing
- Coordinate, schedule, and audit vehicle maintenance repairs to include preventative, mechanical and electrical repair to tractors, trucks and trailers
- Prioritize and assign work to meet customers' needs
- Ensure quality, compliance, and safety of company's assets
- Review accident Vehicles on daily basis and initiate suitable action for recovery of vehicle
Service Manager - Delton Infra Pvt. Ltd. - Satna, M.P
(2011-07 - 2017-12)
Authorized dealer of M&M Telecom. Environment: operations and maintenance
- Increased service department revenue by 25% year-over-year through strategic up selling and enhanced customer service initiatives
- Implemented a new scheduling system that improved technician efficiency by 30%, reducing customer wait times significantly
- Trained and mentored a team of 15 technicians, leading to a 20% improvement in customer satisfaction scores
- Responsible for M&M Cellular Genset service & breakdown maintenance with engine assembling & dismantling etc.
- Strong communication skills to work with customers, suppliers, upper management and employees
- Accounting skills in order to run a profitable department
- Technical and mechanical skills
- Detail-oriented trouble-shooting skills needed to make unusual diagnoses
Assistant Manager - Silver line Automobile - Jagdalpur, C.G
(2007-01 - 2011-06)
Authorized dealer of M&M. Environment: Automobile, Retail Dealer Operations, After Sales, network development
- Collection, Review and Action Plan of Business Development Parameters
- Oversee and coordinate the day-to-day operation of the workshop facility
- Ensure the workshop operates efficiently, meeting customer service standards and maintaining high-quality workmanship
- Develop and implement operational procedures and policies to optimize workflow and improve productivity
- Constant monitoring and improvement of CSI Parameters
- Training and Development of dealership manpower through identification of training need through manpower evaluation
- Monitor and control workshop expenses to ensure cost-effective operations
- Alignment of workshop process as per laid norms from M&M
Draughtsman (Mechanical) - Satna Cement Works - Satna, M.P
(2005-11 - 2006-11)
Environment: safety protocols, including the use of PPE, fire safety procedures, and first aid
- Preparing detailed drawings, assembly drawings, and sectional views of machinery, plant components
- Equipment used in cement with using AUTO CAD software to developing drawings specifications for mechanical equipment and components
- Maintain copies of drawings, create blueprints, and may trace or revise existing drawings
- Working with engineers, technicians, and other stakeholders to refine designs and ensure accuracy
- Revising drawings based on feedback or design changes, ensuring all documentation is up-to-date
Workshop Manager - Shri Lakshmi Motors - Chhatarpur, M.P
(2004-04 - 2005-10)
Authorized Dealer of Ashok Leyland. Environment: Maintenance, Business Development
- Intervening on technical SOPs by referring TSBs and give on the Job Training on new Circulars to Team Members
- Responsible for all administrative activities to ensure efficiency and productivity in the management of Manpower
- Warranty Process Review and Credit note management
- Managed service appointments and liaised with customers to ensure clear communication and satisfaction
- Reduced customer complaints by 40% through proactive service follow-ups and issue resolution
- Achieved 'Employee of the Month' recognition multiple times for outstanding service and professionalism
