General Manager Hotels and Resorts
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A highly accomplished and results-driven individual with more than 20 years of experience in Hospitality Industry; namely Front office , Reservations, Hotel administration, Guest Experiences and business turnarounds. I have proven abilities to lead organizations through periods of growth and change by utilizing both entrepreneurial and analytical skills. I have been a catalyst for success by virtue of team leadership and driving revenues, improving performance, and increasing shareholder value.
I have track record of consistently outperforming expectations and delivering bottom-line results.
20 plus years of experience in Hotel Industry with expertise in Front office Manager, Duty Manager, supervision, Resident Manager , Reservations, Revenue Generation, Guest experiences, Complaint handling and resolving, food back and review generation, disciplined and well spoken and well mannered, with excellent communication and command over language both written and verbal.
