Amit Patil

Application Support Engineer with around 2 years of experience in IBM DB2 LUW production support and Linux/AIX environments. Skilled in incident management, production monitoring, troubleshooting, and database support activities in 24/7 production environments. Experienced in handling tickets, monitoring system health, supporting change management activities, and maintaining operational documentation using ServiceNow and Jira.

Possess basic knowledge of AWS cloud services and familiarity with monitoring and observability concepts.

Application Support / Production Support Engineer at Cognizant Technology Solutions (2024-08 – Present)

• Provided production support for IBM DB2 LUW databases and enterprise applications in Linux/AIX environments.
• Monitored production systems and applications to ensure availability and operational stability.
• Handled incident triaging, ticket resolution, escalation handling, and issue troubleshooting within SLA timelines.
• Assisted in root cause analysis for recurring production issues.

Application Support / Production Support Engineer - Monitoring & Operations at Cognizant Technology Solutions (2024-08 – Present)

• Performed monitoring of CPU, memory, application health, and database performance.
• Conducted log reviews and alert monitoring for faster issue identification and resolution.
• Supported operational health checks and production validations.

Application Support / Production Support Engineer - Change & Release Support at Cognizant Technology Solutions (2024-08 – Present)

• Supported production change activities including service start/stop operations and post-change validation checks.
• Coordinated with teams during change implementation and release activities.
• Participated in change management and production support activities.

Application Support / Production Support Engineer - ITSM & Documentation at Cognizant Technology Solutions (2024-08 – Present)

• Worked on Incident, Change, and Problem Management processes using ServiceNow and Jira.
• Maintained SOPs, Knowledge Base documents, and operational support documentation.

BE in Civil Engineering – Dayananda Sagar College of Engineering (2019-08 – 2023-06)

PUC – Gurukul PU College of Science (2016 – 2018)

SSLC – Millennium English Medium School (2016 – 2016)