Amit Sharma

Result-driven Hospital Operations & Panel Management Professional with 23+ years of professional experience, including 14+ years of dedicated leadership in specialized Eye Care Hospitals. Expert in directing end-to-end clinical administration, optimizing P&L, and managing cross-functional teams of up to 40 staff members with direct reporting lines to Medical Directors. Deep specialization in navigating corporate TPAs and high-volume government panels (ECHS, CGHS, DGHS, AAI, PSUs), eliminating billing leakages, and scaling patient footfalls through strategic outreach camps across Delhi NCR and the Western UP belt.

Senior Operations Manager at Dr. S. Sandeep Path & Eye Clinic Pvt. Ltd. (2024-10 – Present)

• Directly manage daily clinic operations and lead a cross-functional team of 30 medical and non-medical staff members, reporting straight to the Medical Director.
• Oversee comprehensive billing, pre-authorization, and documentation workflows for ECHS, CGHS, AAI, PSU, and all major private TPAs.
• Spearhead community outreach programs, conceptualizing and executing high-yield eye screening camps across the Meerut region to boost panel patient footfalls.
• Resolve operational roadblocks by collaborating directly with hospital HIS software vendors to optimize system up-time.

Manager – Operations at Neera Eye Centre & Laser Vision (2022-11 – 2024-09)

• Supervised a team of 20 personnel, driving patient satisfaction metrics, staff recruitment, and HIS software training.
• Owned the unit’s financial discipline, including daily inward cash flows, banking tracking, and monthly payroll processing via biometric systems.
• Managed community marketing initiatives, executing mega eye camps throughout the UP belt for ECHS, CGHS, and corporate segments.

Manager – Operations at Jawahar Eye Hospital (2013-02 – 2022-10)

• Led full-scale facility management and directed a 40-member team covering Front Desk, Billing, Nursing, Pharmacy, and Housekeeping.
• Controlled the pharmacy and optical supply chain; audited inventory levels, managed vendor contracting, and streamlined expense releasing to optimize working capital.
• Facilitated specialized marketing events, including Optometrist Meets, Press Conferences, and Medical Director healthcare talks to cement regional brand equity.

Store Manager at Reliance Communication (Reliance HR Services) (2008-06 – 2012-06)

• Managed store revenue, device/connection inventories, visual merchandising compliance, and high-tier customer escalations.

Store Manager at Hot Spot (2007-08 – 2008-04)

• Oversaw local procurement, maintained strict ordering compliance, and drove store profitability through team development.

Team Leader / Senior Customer Care Executive at Reliance Info Stream (2002-10 – 2007-07)

• Promoted to Team Leader for UP West Circle after being awarded Best Senior CCE. Led an inbound team of 25 agents focusing on billing/network SLA management.

Post Graduate Diploma in Customer Relationship Management (PGDCRM) in Customer Relationship Management – Symbiosis Pune (2008)

Bachelor of Science (B.Sc. Bio) in Bio – Chaudhary Charan Singh University, Meerut (2002)