Amit Sharma

Dynamic Sr.

Travel

Consultant at Onkar Infotech, adept at enhancing client satisfaction through expert itinerary planning and personalized travel solutions. Proven track record in building strong client relationships and resolving complex issues with empathy, contributing to increased loyalty and repeat business. Skilled in GDS systems and travel industry trends.

Sr. Travel Consultant - Onkar Infotech - Gurgaon

(2022-04)

• Ensured flawless management of high-profile accounts through effective coordination.
• Handled sensitive personal data with discretion.
• Increased client satisfaction by providing personalized travel recommendations and itinerary.

Travel Consultant - The Flights Guru - Gurgaon

(2021-06 - 2022-04)

• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference

Customer Service Executive - Fareportal Pvt.ltd. - Gurgaon

(2018-05 - 2021-01)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative - Arvato Bertelsmann - Gurgaon

(2016-03 - 2018-04)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Bachelor of Science - Hospitality And Hotel Management - Punjab Technical University - Shimla (2011-09)

12th - PGSS School - Rampur Bushahr (2008-03)