Process Developer - Genpact - Noida
(2024-10 - 2026-04)
Dispute and fraud analyst
- Investigated and analyzed disputed transactions to determine appropriate responses and gather necessary documentation through calls and emails in order proceed with the end to end chargeback process.
- Provided guidance to cardholders on dispute procedures through effective communication.
- Processed with disputes related to card fraud and non-fraud transactions and initiating chargebacks and arbitration as per both Visa and Mastercard guidelines.
- Maintained high-quality scores inchargeback resolution, consistently exceeding departmental benchmarks.
- Provided exceptional service to cardholders by effectively managing inbound and outbound calls and resolving disputes in a timely manner.
Process Specialist - Fedelis Technologies - Bengaluru
(2023-07 - 2024-09)
Dispute and fraud analyst
- Analyzed and resolved chargeback disputes in a timely and efficient manner, ensuring accurate and fair outcomes for both customers and merchants.
- Conducted thorough investigations into chargeback claims, gathering evidence and documentation to support dispute resolution efforts
- Maintained detailed records of chargeback cases, tracking trends and patterns to inform decision-making and process improvements.
- Manage, prioritize, and respond to tier 2 issues.
Fraud Analyst - Artificial Technology - Gurugram
(2021-12 - 2023-02)
- Reviewed and analyzed transaction data to detect potential internal and external fraud schemes.
- Identified fraud trends and documented findings to enhance fraud prevention strategies.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Conducted thorough investigations into suspicious activities, gathering relevant evidence.
- Prepared and submitted Suspicious Activity Reports (SARs) to the Financial Crimes Enforcement Network (FinCEN).
Junior associates - 3I Infotech Limited
(2018-10 - 2021-12)
Real time risk monitoring on transaction at credits cards
- Analyzing Merchant and Cardholder account transaction to identify abnormal activity that may be fraudulent
- Monitor / Investigate Customer credit card account & dispute cases for fraudulent acivity
