Software Test Analyst
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Experienced Software Test Analyst with domain expertise in aviation reservations using Amadeus. Testing the operation of a system or application under controlled conditions in order to evaluate the results. Excellent reputation for resolving problems and improving customer satisfaction. Proficient in different methodologies that is Waterfall, Scrum. A Self-motivated team player with multitasking abilities, has an ability to work independently with minimal supervision.
Experience in participating in scrum ceremonies such as Sprint planning meeting, Sprint review meeting, Sprint retrospective meeting, and Daily Standup Meeting. Excellent business, analytical, communication, presentation, and management skills.
Software Testing Lead - RDM India Pvt. Ltd. - Gurgaon, Haryana
(1996-10)
Senior Test Analyst - RDM India Pvt. Ltd. - Gurgaon, Haryana
(2011-04)
Project - GLOBE [Global Logistics Organization Business Environment].
Client: Hamburg Sud. Performed functional testing on a logistics optimization solution, which is complete ERP products for shipping industry using HP ALM and recorded test data for business applications as per Client Requirement & Client Interaction onsite and offsite. Directed off-site teams completing tests to support successful product development stages and releases supporting the planning, design, execution and reporting of testing and defects, using where applicable appropriate testing tools and techniques. Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches. Worked in close contact with development team and collaborated effectively with all the stakeholders. Engaged with Scrum Master with skills in Agile planning. Seeking to improve cost, delivery time, and quality metrics for Hamburg Sud Pilot Project. As a software test analyst at RDM India, working with cross-functional teams, led 1 cross-functional teams to develop 2 modules 10% under budget. Participated in Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews a
Support Representative - RDM India Pvt. Ltd.
Project: LHCC (Lufthansa Call Center). Provided exemplary customer service & support for Airlines and Travel organization. With deep domain expertise fielded incoming B2B and B2C calls, greeting customers, answered travel inquiries. Handling General Telephone inquiries, Reservations Related Queries and reservation creation, Fares & flight Related Queries and requests, Pricing & Ticketing requests, Special Service Requests, Baggage Queries and booked and collected baggage fees etc.
Test Analyst - AMADEUS
(2010-01 - 2011-03)
Project: AMADEUS MEDIA SOLUTIONS & AIS Updation.
Solutions an essential part of the media mix for promoting world's travel agency community, and also for individual travelers. It allows travel advertisers to create and manage advertising campaigns. Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose. Designed overall media campaign using Retailing Platform, which got displayed to users on Amadeus Pages. Tested the designed Campaigns before release in Selling Platform. Developed integrated campaigns in coordination with different Teams in Madrid [Spain] & Nice[France] through same time and teleconferences and mails.
Test Analyst - Lufthansa Systems
(2006-01 - 2009-12)
Project - FACE [Future Airline Core Environment].
Testing a Passenger management integrated system. Educated testing staff on airlines functioning and help employees write effective business based test cases. Wrote and optimized test cases Imbus Test Bench using ITROX scripts and bug tracking tool Team Track to maximize success of manual software testing with consistent, thorough approaches. Effectively interacted with developers regarding software defects and functionality issues, working closely to develop innovative solutions.
Reservation Sr. Executive - Lufthansa Airlines, Austin Airlines
(1996-10 - 2005-12)
Project – Airlines Reservations Pre-Post Flight Screening. Maintained operational proficiency on Inventory System of Lufthansa Airlines (Load-Control Pre&Post Flt and Revenue Management), Handling Teletype rejected messages between Amadeus and LH Airlines Flight Screening for Lufthansa Airlines, Austrian Airlines.
MBA - Systems - Madurai Kamaraj University, New Delhi (2005)
B.A. - Delhi University, New Delhi (1996)
