Amjathsheriff Sheriff

Seeking a challenging position in a reputable organization to expand and utilize my learning, skills and knowledge. Possess excellent communication skills and have an eye for detail. Flexible to work in any environment as require. My expertise in route optimization and team collaboration enabled me to streamline delivery processes, resulting in increased customer satisfaction and reduced errors.

Assistant Manager - AxisBank

(2025-08)

• Managed end-to-end branch operations ensuring accuracy, compliance, and adherence to RBI and internal audit guidelines.
• Supervised daily transaction processing including cash operations, account opening, fund transfers, clearing, and service requests.
• Ensured high levels of customer service by resolving queries, handling escalations, and maintaining turnaround time (TAT) standards
• Monitored branch operational controls, risk management measures, and implementation of compliance procedures.
• Coordinated with cross-functional teams for smooth processing of loan applications, KYC verification, and documentation checks.
• Oversaw cash management activities such as vault balancing, cash ordering, and ATM replenishment coordination.
• Prepared and reviewed operational reports, MIS, and audit documentation to support management decisions.
• Supported sales and business teams by ensuring timely back-office processing and seamless customer onboarding.
• Conducted training and guidance for staff on operational processes, customer service standards, and regulatory requirements.
• Led process improvements to enhance operational efficiency, reduce errors, and strengthen service quality

Senior Advisor in Piramal Finance - Concentrix

(2024-08 - 2025-08)

• Communicate and clarify complex concepts to various customers.
• Advising on potential risks and challenges and recommending mitigation strategies to customers
• Emails 100+ per shift to exceed the metrics goal
• Work closely with each customer to carefully resolve issues in timely manner.
• Coordinated with the customer services team based on requirements.
• Ensured process KPI's were met as per the agreed delivery guidelines.
• Managed client calls by effectively addressing our queries, issues, and technical challenges in a prompt and professional manner
• Conducted daily meetings to explain TAT and escalation impacts.

Amazon IN SPS - SUTHERLAND GLOBAL SERVICES

(2021-09 - 2023-11)

• Providing timely and accurate operational support to Merchants selling on the Amazon platform.
• Works with multiple technology applications and features to resolve Seller contacts.
• Provides prompt and efficient service to Amazon sellers through phone, email and chats.
• Maintains positive and professional demeanor that portrays the company in a positive light and effectively manage sensitive issues.
• Technical proficiency/Working knowledge of MS Office Applications (Word, Excel, Powerpoint.) and Internet browsing
• Maintains or exceeds targeted performance metrics.
• Served as the first point of contact for all Seller/Vendor escalations.

Bachelor of Business Administration - Agurchand Manmull Jain College (2017-06 - 2020-04)

Higher Secondary - Salvation Army Haven Matric HS (2017)