Amol Poul

Sales Trainer (Executive) - SBI Card (Calibehr Business Support Services Pvt. Ltd.)

(2022-11 - 2026-05)

Mentored, coached and trained a sales workforce of 70–80 professionals, strengthening product knowledge and sales conversion techniques.
Designed and conducted structured product and sales training programs, tailored to drive consistent performance across the team.
Monitored productivity and key performance metrics on an ongoing basis, identifying gaps and implementing corrective coaching.
Developed and expanded sourcing opportunities through branch channels, contributing to incremental business volumes.
Ensured strict adherence to compliance, audit and organizational policy guidelines across all training and sales activities.

Branch Manager - Mahindra Home Finance Ltd.

(2020-12 - 2021-09)

Managed end-to-end branch operations, encompassing sales, customer service, collections and administrative functions.
Led, motivated and developed a team of 27 sales and collections employees, driving accountability and performance.
Achieved and consistently surpassed business growth and profitability targets for the branch.
Designed and executed local market penetration strategies and customer acquisition plans tailored to the regional housing finance market.
Maintained strong portfolio quality through proactive risk monitoring and ensured high operational efficiency across all branch processes.
Drove collections strategy for the branch, managing bucket-wise delinquency (0–90+ DPD), reducing NPA formation and improving overall portfolio health.
Led and supervised the collections team on field follow-ups, settlement negotiations and recovery of overdue accounts, consistently achieving monthly collection efficiency targets.
Implemented structured delinquency control processes and early-warning tracking systems, resulting in improved resolution rates and reduced write-offs.

Assistant Branch Sales Manager - Bajaj Finance Ltd.

(2020-03 - 2020-06)

Managed rural lending business operations, ensuring smooth sourcing, processing and disbursement of loans.
Led, trained and groomed a team of 8 sales executives to achieve individual and branch-level sales targets.
Consistently ensured achievement of monthly and quarterly business targets despite a challenging rural market environment.
Maintained healthy portfolio quality and effective delinquency control through diligent monitoring and follow-up.

Sales Officer - ICICI Bank Ltd.

(2018-09 - 2019-08)

Managed Self-Help Group (SHG) and Housing Loan business lines, ensuring healthy growth in disbursements.
Sourced new customers across Hingoli, Nanded and Parbhani districts, expanding the bank's regional customer base.
Cross-sold CASA, Insurance, Personal Loans and LAP products, contributing to higher wallet share per customer.
Managed collections, customer retention initiatives and overall service quality to strengthen long-term relationships.

Sales Officer - CT Chits Pvt. Ltd.

(2015-02 - 2018-05)

Sourced Housing Loan and LAP customers through proactive field marketing and relationship-building efforts.
Managed end-to-end customer onboarding and documentation, ensuring accuracy and regulatory compliance.
Conducted extensive field marketing and business development activities to generate new leads and referrals.
Managed repayment follow-ups and collections, maintaining healthy portfolio quality throughout the tenure.

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