Amrit Rai

Salesforce Developer with 3.5 years of experience designing, building, and deploying scalable CRM solutions using Apex, Lightning Web Components (LWC), and REST/SOAP integrations. Skilled in business process automation using Flows and Process Builder, secure data modeling with profiles, roles, and sharing rules, and Service Cloud configuration for case management.

Certified Salesforce Platform

Administrator and Platform Developer I, with a track record of improving operational efficiency and data accuracy across Sales and Support teams.

Salesforce Developer at Accenture Solutions Pvt. Ltd. (2023-01 – 2026-02)

• Built custom applications using Apex, SOQL, and Lightning Web Components (LWC), improving UI efficiency and automating core business processes.
• Developed and maintained 20+ Apex triggers and 10+ Lightning Web Components supporting Sales and Service Cloud workflows.
• Reduced average case resolution time by 20% through optimized Service Cloud configuration and automated escalation processes.
• Implemented REST and SOAP API integrations using Apex callouts, enabling seamless real-time data synchronization between Salesforce and external systems.
• Designed reusable, responsive Lightning Web Components leveraging Apex and Lightning Data Service for secure, efficient data operations.
• Supported and configured a Salesforce org serving 150+ users across Sales and Support teams, ensuring data integrity and system reliability.
• Configured and customized Service Cloud features — Case Management, Queues, and Escalation processes — to streamline customer service operations.
• Created custom objects, fields, and validation rules to support new business requirements and maintain data integrity across Salesforce objects.

Salesforce Administrator at Accenture Solutions Pvt. Ltd. (2022-06 – 2022-12)

• Managed Salesforce CRM configuration and user administration, ensuring system stability and secure access for multiple business users.
• Designed and customized objects, fields, record types, page layouts, and validation rules, improving data accuracy and process standardization.
• Automated business processes using Flows, Process Builder, and Workflow Rules, reducing manual effort by 30% and improving operational efficiency.
• Built reports and dashboards for Sales, Marketing, and Support teams, enabling data-driven decision making and performance tracking.
• Performed data audits and deduplication using Data Loader and Data Import Wizard, improving data quality and system reliability.

B.Tech in Electrical & Electronics Engineering – Reva University, Bengaluru, Karnataka (2017-08 – 2021-06)

Higher Secondary School – Foundation Public School, Buxar, Bihar (2015-04 – 2017-05)