Amrita Kashyap

I'm a Customer Success professional in Bengaluru who genuinely loves the puzzle of it - figuring out why a client is stuck, then building something so the next ten never hit that same wall. Currently at Edmingle (a SaaS platform for educators), I'm the go-to person for 100+ clients - onboarding, troubleshooting, keeping them happy. 98.5% CSAT, 20% better retention, 30% fewer tickets - numbers I'm proud of, but what I really care about is turning a frustrated client into someone who trusts us again.

Before this, I cut my teeth as a Data Analyst Intern at DeHaat, where I learned to let the data speak first. That habit still shapes how I work today: understand the problem before you fix it.

I am now looking to grow further in customer success, taking on greater ownership and impact as I continue building deeper expertise in client retention, onboarding, and process improvement.

Customer Support Executive at EDMINGLE (2025-04 – Present) Edmingle is a user-friendly platform that helps educators and training businesses manage and scale their online courses with ease.

• Acted as a primary operations & support point for 100+ clients, ensuring seamless onboarding, transaction workflows, and issue resolution.
• Improved client retention by 20% through structured onboarding, process documentation, and proactive issue management.
• Reduced support tickets by 30% by analysing recurring operational issues and creating SOP-driven help documentation.
• Resolved 70% of issues within 24–48 hours by coordinating with engineering and product teams and maintaining detailed execution logs.
• Designed and implemented standardised onboarding checklists, reducing onboarding timelines by 40%. • Executed client data migrations and validations using APIs (Postman), ensuring data accuracy and system integrity.
• Delivered 20+ white-labelled mobile apps, coordinating cross-functional teams and ensuring zero client-side discrepancies.
• Built internal knowledge bases and bug trackers, improving turnaround time and process reliability.

Data Analyst Intern at DEHAAT (2024-05 – 2024-08) DeHaat provides end-to-end agricultural services to farmers such as supplying seeds/fertilizers, giving crop advisory, and connecting farmers to buyers to sell their produce

• Analyzed sales performance data using MS Excel, Google Sheets, Data Studio, and Looker Studio to identify trends and generate actionable business insights.
• Built interactive dashboards and automated reports using pivot tables, data modeling, and visualization tools to support data-driven decision-making.
• Streamlined reporting workflows by implementing process automation, improving reporting efficiency and reducing manual effort.
• Interpreted complex datasets using analytical thinking and problem-solving skills to support strategic business decisions.
• Developed performance tracking reports to monitor key sales metrics, identify growth opportunities, and highlight operational gaps.
• Conducted data cleaning, validation, and transformation to ensure high data accuracy and reliability for reporting.
• Collaborated cross-functionally with team members to deliver reports within tight deadlines in a fast-paced work environment.

Bachelor of Business Administration in Management Science – INTERNATIONAL INSTITUTE OF PROFESSIONAL STUDIES (2021-10 – 2024-05)