Executive Customer Services and marketing - DLF UTILITIES LTD. - DLF Promenade Mall Vasant Kunj, New Delhi
(2009-09 - 2012-02)
Assistant Manager – Business Development, Mall Marketing & Operations - Omaxe Group - Omaxe Plaza Mall, Ludhiana
(2012-02 - 2014-08)
Customer service executive - FIS Ltd
(2015-12 - 2016-09)
Assistant Mall Manager - Silver Arc Mall
(2017-01 - 2019-02)
Mall Operation & Marketing
Mall Manager - Grand Walk Mall
(2020-03 - 2022-05)
Operations & Marketing
Grocery Store Employee - Grocery Store - Philadelphia, USA
(2022-07 - 2024-05)
Mall Manager - Cosmo Mall - Zirakpur
(2024-07)
Mall Management (Marketing & Operations)
- Providing appropriate information about the premises
- Representing the mall as "FACE OF THE MALL" to the full of customer expectations and satisfaction
- Depending on our ability contributing to overall functioning in mall operations
- Look through in overall public areas of the mall and trying the best in proper upkeep of it
- Working closely with retailers to turn around and improve performances of brands of various sizes including anchor and other important stores
- Maintaining guest database needed for events and promotions and analyse its effect on the same in form of Mailers, Sms Blast etc.
- Focusing on Tenant Relationship to get their full fledged support during any Promotions
- Organizing Weekly and Weekend Market named as Urban Street, to facilitate more of Customer Movement and generating revenue accordingly
- Handling all the Paper Work of the Mall Related to Marketing Such as Billing work, contracts
- Handling the mall Operations (Security, Housekeeping, Parking) and Provides the Adequate Services to the Malls Retailers
- Conceptualize Mall Events Like Education Expo, BTL& ATL Activities To Increase The Footfall of the Mall
- Planning For special schemes for the customers like introducing gift cards for the customers to get discounts and which will increase the sales of retailers in the mall
- Selling Advertising Space To Inside Retailers as well as outside Agencies and Generate revenue from them
- Keeping in mind the brand preposition preparing media plans for any Big campaign
- PR Management to build awareness and positive perception about the mall with the help of media and print agencies
- Looking After The Leasing Of Kiosks in the Mall and Generate Revenue Accordingly
- Review walking area for Possible hazards due to spills, debris etc for risk Management
- Create Methods of Tracking Request and Feedback to improve Services Offered
