Amruta Babar

Honestly Work With An Organization For Its Development And Enhance My Own Skills.

Customer Service Associate at Indiamart (2023-08 – 2023-11)

• Manage customer concerns with the objective of maintaining positive customer relationships with an organization
• Interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.
• Update the company database by inputting information from each call and keeping every customer field current
• Study the assigned sellers' profiles
• Call the sellers to collect the business-related details and update them in the seller's catalog
• Verify the information that is already updated in the profile
• Educate clients about the benefits of this free service for his business and Answer sellers' queries.
• Dispose of the cases with appropriate reason codes basis the conversation with the respective sellers.
• Set follow up calls as desired by the sellers.
• Maintain quality results by adhering to standards and guidelines.

Business Development Associate at Byju's (2023-12 – 2024-03)

• Handle sales and coordinate transition and delivery of their services
• Build coordination with internal teams to develop new sales and marketing strategies
• Consult with senior management to discuss innovation or development in existing services
• Create marketing plans to promote the services of the organization
• Identify and qualify new customers as per company's policies
• Coordinate appointments, calls and meetings between senior management and customers for discussing new opportunities and for business expansions
• Maintain and regularly update the customer database, such as names, phone numbers and email addresses
• Work with teams to achieve the quarterly or yearly targeted revenue

Bachelor Of Science in Mathematics – Rajaram College (2016 – 2019)

MBA in Business Analytics And Marketing – CSIBER College (2019 – 2021)