Team Lead — Product Delivery & Analytics, Technology Consulting - Accenture - Noida
(2025-12 - 2026-02)
- Owned end-to-end product delivery for an automated budgeting and forecasting platform serving a global mining client, leading a cross-functional team of 5+ across engineering, business analysis, and QA.
- Translated CFO-office requirements into a prioritized feature backlog and PRDs covering planning logic, scenario modeling, and executive reporting — shipping the MVP within client SLA.
- Defined product KPIs (forecast accuracy, planning cycle time, user adoption) and built executive dashboards to track post-launch outcomes.
Senior Consultant — Product Strategy & Delivery, Technology Consulting - KPMG India - Gurgaon / Mumbai
(2022-05 - 2025-11)
Recognized with KPMG Super Team Award (2024) and Kudos Award for consistent high performance and product impact.
Senior Consultant — Product Strategy - KPMG India - Gurgaon
(2025-04 - 2025-11)
- Led product discovery for a manufacturing client's FP&A module: ran 15+ stakeholder interviews with finance, ops, and IT leaders to uncover pain points around manual planning cycles.
- Synthesized research into a product vision document, user personas, and a prioritized 9-month feature roadmap covering planning, consolidation, and variance analysis — adopted as the client's go-to-build plan.
- Drove pre-sales engagements and solution demos for 4+ prospective clients, converting 2 into paid engagements worth INR 50L+ in combined revenue.
- Partnered with engineering, UX, and business teams to align on product objectives, ship timelines, and acceptance criteria across 3 parallel workstreams.
Consultant — Product Delivery & Lifecycle Management - KPMG India - Mumbai
(2022-12 - 2025-03)
- Owned full product lifecycle (PRD → design → build → launch → support) for a fintech client's FP&A automation platform (INR 30L+ engagement), serving as the primary product owner across 6 sprints.
- Identified through user interviews that MIS report turnaround was the finance team's top operational pain point; defined role-based access control and workflow automation as the MVP scope, prioritized against the backlog, and shipped within 8 weeks — cut report TAT by 80% and lifted daily active users by 3x.
- Authored PRDs and user stories for a power-sector analytics product, defining data models, KPI hierarchies, and acceptance criteria; partnered with data engineering to ship the v1 release on schedule.
- Built 4 product POCs across fintech, manufacturing, and energy to validate product-market fit hypotheses, informing scalable solution design and shaping the firm's reusable accelerator portfolio.
- Conducted user training and onboarding for 200+ end-users post-launch, capturing structured feedback that fed into 2 subsequent roadmap iterations.
Consultant — Product & Project Delivery (PMO) - KPMG India - Gurgaon
(2022-05 - 2022-11)
- Owned execution and launch of a CRM migration product for an ed-tech platform serving 10,000+ end-users, coordinating sprint planning, dependency tracking, and stakeholder alignment across 120+ tasks.
- Built executive-level dashboards and governance reports enabling CXO stakeholders to make data-driven scope, timeline, and resourcing decisions.
Customer Success & Product Operations Manager - Channelplay Ltd. - Gurgaon
(2018-02 - 2020-04)
- Managed a portfolio of 15+ enterprise SaaS clients with ARR exceeding INR 3 Cr, acting as the voice-of-customer to the product team and achieving 95% client retention through structured success programs.
- Translated user feedback from 50+ recurring touchpoints into actionable product enhancements, directly influencing 8+ roadmap items shipped over a 24-month period.
- Designed and built 30+ analytics dashboards in Qlik Sense to track product adoption KPIs (DAU/MAU, feature usage, retention cohorts), enabling real-time visibility for clients and internal CS leadership.
- Identified onboarding friction as the leading driver of churn risk; redesigned the onboarding flow and self-serve resources — cut time-to-first-value by 30% and lifted feature adoption by 60%.
- Delivered 50+ product training sessions and demos, building deep customer empathy that later informed product strategy work.
