Anamika Parmar

Professional with 5+ years of experience across healthtech, supply chain, and telecom domains. Hands-on experience in UAT & functional testing, bug reporting & tracking, ticket management and issue reproduction. Recently completed an AI/ML data annotation project at Innodata.

Analyst – AI/LLM Practice at Innodata (2025-12 – 2026-07)

• Performed image, audio, and video data annotation using structured labeling guidelines, maintaining 98%+ accuracy to support AI/ML model training datasets.
• Ensured annotation consistency and quality compliance while adhering to project guidelines and standards.

Technical Support Specialist at Fitterfly Healthtech Pvt Ltd (2022-12 – 2024-06)

• Provided B2C technical support for a healthtech mobile and SaaS web application, managing 100+ monthly tickets while maintaining 90%+ SLA compliance.
• Executed 10+ UAT and functional test cases for existing and new features across multiple environments, validating functionality and bug fixes prior to release. Logged and tracked defects in Clickup.
• Analyzed ticket trends in Excel, identified recurring issues, and supported process improvements.

Executive-Customer Support at Robobai Pty Ltd (2021-02 – 2022-12)

• Provided B2B support for a supply chain SaaS web application, resolving application issues while meeting SLA targets.
• Performed UAT, logged and tracked defects in JIRA with detailed reproduction steps and collaborated with engineering teams on issue resolution.
• Executed MySQL queries for data validation and created weekly Excel reports to identify and communicate recurring issue trends to management.

Associate VBS FLCC at Tata Communications Transformation Services (2019-04 – 2021-02)

• Managed support tickets in HPSM ensuring SLA compliance and performed network troubleshooting.

MCA – Yashwantrao Mohite Institute of Management (2017 – 2019)