Anamul Haque

Technical Support Engineer providing ERP Support on a School ERP platform, handling 10·15 tickets daily and resolving 200+ across phone, email and chat. Skilled in Application Support, troubleshooting and incident management using Zoho Desk and Microsoft SQL Server, with added experience in RDLC report-card design and Android/iOS application testing. B.Tech (CSE – AI/ML) graduate with cybersecurity training in log analysis and alert triage.

Seeking Technical

Support, Application Support and ERP Support roles in the GCC and Middle East.

Technical Support Engineer at Franciscan Solutions Pvt. Ltd. (2026-08 – Present)

• Provide end-to-end Technical Support and ERP Support for a School ERP platform, with working knowledge of its modules, workflows and reports.
• Handle 10–15 tickets daily and have resolved 200+ tickets through phone, email and chat, with timely follow-up and clear user communication.
• Troubleshoot ERP, application, reporting, configuration and user-access issues and identify likely root causes.
• Carry out Incident Management in Zoho Desk: documentation, prioritization, escalation, resolution tracking and closure.
• Design and customize RDLC reports and report-card layouts to school requirements.
• Test the company mobile application on Android and iOS, validate features and workflows, and report defects and platform-specific issues to developers.
• Use Microsoft SQL Server, Visual Studio, FileZilla and Pritunl for database, reporting and system-level troubleshooting.

Cybersecurity & Ethical Hacking Intern at Academy of Skill Development (2026-04 – 2026-06)

• Conducted vulnerability assessments and analyzed simulated network intrusions to understand attacker TTPs.
• Performed security-event log analysis to identify indicators of compromise (IoCs) and recommended hardening measures.
• Completed hands-on training in threat identification, port scanning and securing exposed infrastructure.

Security Operations Analyst (Virtual Experience) at Mastercard | Forage (2026-02 – 2026-02)

• Investigated simulated phishing escalations using email headers, spoofed domains and OSINT resources.
• Triaged simulated SOC alerts, analyzed logs for suspicious activity and mapped incidents to MITRE ATT&CK.
• Documented threat indicators, findings, containment actions and mitigation recommendations.

B.Tech – Computer Science & Engineering (AI/ML), Lateral Entry in Computer Science & Engineering (AI/ML) – Khwaja Moinuddin Chishti Language University (KMCLU), Lucknow (2023-08 – 2026-06)

Diploma – Computer Science & Engineering in Computer Science & Engineering – Integral University, Lucknow (2020-08 – 2023-07)