Assistant Branch Manager (Branch Banking) - Kotak Mahindra Bank
(2025-11 - 2026-06)
- Managing daily branch operations including cash management, KYC, account opening, and customer service.
- Ensuring compliance with banking regulations and internal audit requirements.
- Supporting sales and cross-functional teams for smooth customer onboarding and branch growth.
- Supervising branch staff to maintain service quality and operational efficiency.
- Resolved critical customer grievances and high-value client escalations efficiently, maintaining a high Customer Satisfaction (CSAT) / Net Promoter Score (NPS).
Branch Operations and Service Manager (Branch Banking) - AU Small Finance Bank
(2023-10 - 2025-03)
- Hiring and Training of new cash officers, CSOs and CSMs.
- Authorization such as RTGS/NEFT, Cash Vouchers Transfer cheque etc.
- Cash Verification, Register maintaining, Monitoring Suspense account compliance certificate etc.
- Adhere to Audit guidelines and Internal policy. Account Opening process & Monitoring account Opening TAT and Maintaining First Time Right (FTR). Welcome calling for newly opened accounts.
- Timely revert on AML queries.
- Co-ordinating with vertical teams including LAP, AHI., Liability and gold loan to ensure smooth service delivery.
- Assisting the branch to meet their sales target.
Assistant Manager (Branch Banking) - Equitas Bank
(2021-04 - 2023-08)
- Managing branch operations and activities like locker access, electronic payments (RTGS, NEFT, fund transfer), clearing cheque process, Demand draft. Ensured customer satisfaction and maintained relationships.
- Performed sales of all bank products and assisted in opening accounts and loans.
- Monitoring transactions of newly opened accounts. Reporting on large cash transaction.
- Deliverables custodian, handling balance confirmation, retention cheque processing, stop payments, reconciliation.
- Organizing Customer Service Committee meetings.
Assistant Manager (Branch Banking) - ICICI Bank Ltd
(2016-12 - 2021-03)
- Managed deposits, withdrawals and payments.
- Performed services such as ordering bank cards, checks. Recorded transactions in compliance with bank procedures.
- Opened new accounts, promoted products, proceed RTGS, NEFT, clearing
- Assisted customers with online banking and queries. Increased business through networking and referrals.
- Promoted third-party products (Life Insurance, Mutual Funds) and consistently achieved key performance targets.
