Anand Kumar

Result-oriented and CCNP Enterprise Certified Network Engineer with over 5 years of hands-on experience in IT infrastructure management, network support, and corporate enterprise troubleshooting. Proven expertise in configuring and managing Layer 2/Layer 3 switches, routers, firewalls, and Network Management Systems (NMS). Adept at resolving complex network outages, coordinating cross-functional teams, and ensuring high network uptime within strict enterprise SLAs.

Technical Support Executive (Network Support) - Conventus Technologies Pvt. Ltd.

(2024-08)

• Perform seamless installation, configuration, and proactive maintenance of Layer 2 and Layer 3 switches (Cisco, HPE, Plexonics), core routers, and firewalls ensuring constant network functionality.
• Configure and manage advanced network security and optimization appliances, including Anti-DDoS layers and Link Load Balancers (LLB).
• Utilize Motadata NMS tool for real-time device monitoring, infrastructure health checks, and data-driven reporting.
• Coordinate directly with field teams and external vendors for prompt problem resolution based on automated Trouble Tickets (TT).

Network Support Engineer - Inknowtech Pvt. Ltd.

(2022-07 - 2023-08)

• Proactively troubleshooted complex network anomalies and restored services rapidly to meet stringent Service Level Agreements (SLA).
• Coordinated closely with clients and field operations to diagnose issues accurately and provide precise Estimated Time of Restoration (ETR).
• Partnered with Level-2 TAC teams and equipment vendors to orchestrate network upgrades, performance enhancements, and optimization.
• Authored detailed technical standard operating procedures (SOPs) and logged resolution steps for future engineering references.

Desktop Support Engineer - Xiphias Software Technologies Pvt. Ltd.

(2019-09 - 2021-01)

• Addressed corporate user tickets regarding hardware diagnostic, software deployments, OS configuration, and peripheral troubleshooting.
• Conducted remote troubleshooting sessions and provided clear, step-by-step guidance to ensure business continuity and desktop uptime.

M.Com - Sido Kanhu Murmu University, Dumka (Jharkhand)

B.Com - Sido Kanhu Murmu University, Dumka (Jharkhand)

Diploma - Computer Hardware & Networking - GT Computer College, Jaipur