Anand M

Results-driven Data Analyst and Telecom Expense Management (TEM) SME with 9+ years of professional experience, including 5+ years of dedicated TEM and data analysis at Kyndryl. Proven expertise in telecom inventory management, invoice validation, expense optimization, mobility & wireline service cost control, MACD/disconnections, contract compliance, reporting automation, and stakeholder engagement. Strong analytical capabilities with hands-on experience in Excel, ServiceNow, Sakon/Temforce, telecom lifecycle management, service management processes, and process improvement.

Recognized for delivering cost savings, improving data accuracy, and driving operational excellence across global telecom environments.

TEM – Associate, Data Analysis (TEM SME) at Kyndryl Solutions Pvt. Ltd. (2021-05 – Present)

• Led and participated in strategic business reviews to improve customer engagement and experience.
• Utilized Sakon/Temforce to analyze client accounts, keep mobility expenses within budget, and identify monthly/quarterly cost-saving opportunities.
• Reviewed contracts and tariffs to optimize telecom service agreements and ensure contract compliance.
• Processed invoices and payments; conducted monthly invoice validation, cost allocation, and past-due balance reconciliation; audited for billing accuracy.
• Performed daily optimization: audit and rate plan adjustments; managed in-cycle optimizations using unbilled usage reports; monitored overage alerts.
• Managed end-to-end service disconnections, stopped billing, and coordinated with vendors to recover credit charges; resolved billing disputes.
• Maintained mobile wireless inventory; managed circuit activation/deactivation via Sakon/Temforce and vendor portals; reviewed termination lists; approved BYOD requests.
• Tracked and resolved incident tickets and service requests within defined SLAs; supported service management workflows and acted as escalation point for customer issues.
• Prepared reports (equipment, cost-saving, high-usage, zero data usage, rate plan optimization); maintained weekly dashboards and SLA reports; documented processes.

Project Coordinator at Bharti Airtel Limited (via Calibehr / Planet PCI) (2019-11 – 2021-02)

• Served as single point of contact (SPOC) for customers throughout post-sales project execution; managed stakeholder communication, expectation management, and transition to operational support.
• Developed understanding of customer solutions (Fiber, Copper, RF media) during project initiation to assess impacts, align stakeholders, and support effective change implementation.
• Facilitated cross-functional collaboration and issue-resolution workshops between customer stakeholders and internal solution teams; drove timely decision-making and risk mitigation.
• Coordinated with internal NOC, testing teams, and customer technical teams for service validation, user acceptance, and smooth adoption of new network solutions.

Network Engineer at IBM India Pvt. Ltd. (via Net Connect) (2016-02 – 2019-07)

• Coordinated network data operations and monitored data network technologies.
• Deployed new devices in the network and configured them as per client requirements.
• Handled technical issue escalations and supported network operations continuity.

B.E. Engineering – AMC Engineering College