Anand Sharma

An accomplished and astute Training Manager and Amadeus Trainer with an extensive experience of over 16 years in Tourism and Airlines, having excelled in a wide scope of roles pertaining to aviation, travel and hospitality. Adept in the successful management of all resources (time, product and people) through leadership that inspires to ensure that standards of safety, security and service are met and exceeded and the world's best exposure of product and services of Airline experience is consistently delivered. A resourceful and proactive Travel and Tourism manager who has a proven excellence in customer interaction, product knowledge and team management.

Possess innate capabilities of achieving goals for the delivery of excellence in service in cost efficient ways and developing and maintaining strong working relationships with business leaders as well as stakeholders. Knowledgeable on all aspects of services and safety requirements to ensure that timely departures of flights are taken care of and remains updated on the latest trends in hospitality. Currently seeking the challenging role of Training Manager that will enable me to utilize my experience and expertise for the future growth of organization and self.

Hospitality Trainer - JCRe Skill Solutions

(2025-10)

• Deliver training on hospitality standards, customer service excellence, and industry best practices.
• Conduct skill development sessions for students and professionals in travel & tourism sector.
• Design training modules focused on employability and practical industry exposure.
• Mentor and guide candidates for career growth in hospitality and aviation industry.

Business Development & Entrepreneurial Experience - Trip101.com; Maharaja Miles

(2024-03 - 2025-09)

• Worked on business development initiatives for travel platforms including Trip101.com.
• Explored and established own travel venture “Maharaja Miles” focusing on luxury travel services.
• Built client relationships, generated leads, and worked on market expansion strategies.
• Handled end-to-end operations including sales, partnerships, and service delivery.

Travel Trainer - Frankfinn Institute of Air Hostess Training - New Delhi

(2021-02 - 2024-02)

To train the students and professional on Amadeus International GDS and also the following topics:

• Airport handling procedure.
• Airport ground handling procedures, basic travel terminology and travel geography.
• Familiarization with Foreign currency exchange procedures
• Cargo Handling
• Knowledge of various organizations related to Travel industry.
• Travel Packages, B2B Travel Sales, Build Travel Agent Network.
• World Geography, Fare Construction, GMT Calculations, Travel Terminology

Asst. Training Manager - Air Vistara Airlines - Gurgaon, India

(2020-01 - 2021-01)

• Leading, facilitating and managing people and product resources while managing time and delivering a world class customer service to on-board customers.
• Meeting and exceeding customer expectations, build and enhance customer loyalty to make Vistara Airlines the most preferred air carrier.B2B Sales with Travel Agents.
• To train professionals about the special service requirements and complimentary services of the privilege members.
• Ensuring high standards of on-board customer service are met.
• To train the students and professional on Amadeus International GDS

CAM cum Travel Trainer - Frankfinn Institute of Air Hostess Training - New Delhi

(2016-11 - 2020-01)

Asst Manger – Travel Helpdesk - BOP Pvt Ltd. - Noida

(2013-07 - 2016-11)

• B2B Sales among Local Travel Agents, Handling Air Ticketing Domestic and International, Hotel Reservations, Visa handling, car and Volvo bus reservations, Holiday Packages for Domestic and International.
• Handling travel invoices, checking approval coordinating with accounts for payments.
• Vendor Management etc.

Senior Travel counselor - Poss Int’l Travel Agency - New Delhi

(2008-06 - 2013-05)

• Completed travel arrangements for clients with air, hotel, and ground transportation vendors.
• Completed all ticketing, secured payments and submitted all paperwork to accounting department.
• Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients.
• B2B hard core sales to the wide network of local Travel Agents.

TRAVEL COUNSELOR - AMERICAN EXPRESS INDIA PVT LTD.

(2007-05 - 2008-03)

GDS used (GALILEO)

HOTEL CONSULTANT - TRAVELPORT

(2006-05 - 2007-05)

Corporate MBA - Hospitality and Tourism and Training and Development - MBIM global (2022)

B.Sc.

• Hospitality and Hotel Administration and Catering Technology - IGNOU and National Council for Hotel Management and Catering Technology -Pusa, New Delhi (2003)

IATA/UFTAA Foundation and EBT course - AMADEUS - Montreal Canada (2008)

10+2 - science stream - C.B.S.E. Board (1998 - 1999)