Anand

IT Executive with hands-on experience across IT infrastructure, network administration, and end-user computing. Skilled in firewall administration (SonicWall), LAN/WAN and ISP/WAN failover management, managed switches and Wi-Fi access points, CCTV/NVR infrastructure, IT asset & inventory management, and vendor/procurement coordination. Also experienced in Active Directory administration, Microsoft Office 365, and Level 1/2 desktop support from prior roles.

Known for maintaining high system and network uptime, resolving critical technical issues, and coordinating effectively with vendors and ISPs.

IT Executive - 42Works Info Solutions Pvt. Ltd. - Chandigarh

(2026-03)

• Administer SonicWall firewall including rule configuration, content filtering, and troubleshooting to secure network traffic.
• Manage primary and backup ISP connections, configuring WAN failover and load balancing to maintain business continuity.
• Configure and monitor DHCP, IP addressing, and LAN/WAN connectivity across the organization.
• Administer managed switches and Wi-Fi access points, ensuring stable and secure network coverage.
• Manage CCTV/NVR infrastructure, including camera uptime, recording storage, and backup monitoring.
• Lead IT hardware procurement, asset tracking, and equipment lifecycle management across the organization.
• Handle vendor and ISP coordination, deal negotiation, and service contract/AMC renewals.
• Deliver Level 1 and Level 2 endpoint support, maintaining high uptime and resolving critical technical issues.

Desktop Support Engineer / IT Systems Specialist - Gilard Electronics Pvt. Ltd. - Chandigarh / Mohali

• Provided L1/L2 technical support, hardware maintenance, and desktop troubleshooting for plant and corporate operations.
• Managed Active Directory (AD) user and group accounts, domain joins, password policies, and access control.
• Managed computer systems deployment, software installations, antivirus monitoring, and peripheral support (printers/scanners).
• Assisted in maintaining local network infrastructure, domain connections, and client device configurations.

Desktop Support Engineer & Field Engineer (CITCO Project) - Fore Solution Pvt ltd - Sector 35, Chandigarh

(2023-08-16 - 2025-08)

• Provided Level 1 and Level 2 desktop and IT support to end users across multiple client project sites.
• Handled Active Directory user account creation, domain joins, access permissions, and Office 365 configuration.
• Deployed and managed endpoint antivirus protection, conducted malware detection, and performed routine data backups.
• Delivered hands-on field engineering support, diagnosing hardware/connectivity issues and configuring network printers.

Diploma - Engineering (Technical) - Seth Jai Prakash Polytechnic (2023)

Matriculation - 10th - Haryana Board (2020)

Certification - C Language - Sunrise Institute (2021)