MIS Executive - Startek - Bangalore, Karnataka
(2022-01)
A BPO company, bringing brands across the globe closer to their customers through Memorable, personalized experiences
- Technical Support for ACER product guiding the Service partner for solving the issue of the customer as a Level-2
- Later promoted as MIS Executive for analysis the incident for PAN INDIA.
- Collaborated with Regional manager reduce the incident log and standardizing technical support for the Key Customer for the brand.
- Improved end-user experience for information management using IVR.
- Streamlined the data for the good asset and defective asset with service partner,
Technical Trainer - Nofa Enterprises - Mysore, Karnataka
(2021-01 - 2022-12)
A NGO, Karnataka Koushalya Mission
- Training students for Hardware troubleshooting.
- Training for new system assembling and OS installation.
IT Support Engineer - Aishwarya Ubernet - Mysore, Karnataka
(2019-01 - 2021-12)
Internet Service provider
- Increased customer by reducing average ticket time and overhauling the help desk.
- Repaired equipment in the IT department and upgraded the hardware and software.
- Patched firmware company-wide, which helped increase security level.
- Installed Windows OS on 20+ computers, which helped improve employee performance.
- Reduced resolution time from 24 hours to ~60 minutes by designing ticketing technic to fix customer complaints based on user error reports.
- Scheduled recheck the Signal in the major location point due to fiber wear and tear.
Quality Assurance Engineer - Cyient DLM - Mysore, Karnataka
(2016-01 - 2019-12)
Design Led Manufacturing (DLM) solutions
- A Quality assurance role for the for the "Tejas Network device" as per the client required criteria.
- Maintain the incoming quality of the material.
Hardware troubleshooting - Terminal One, HP outlet - Mysore
Sales and services - New Computronics, Computer Store - Mysore
