Operations Specialist – Placement & Claims - Marsh McLennan Global Services India Pvt. Ltd. - Mumbai, India
(2022-05)
Global leader in risk, strategy and people — advising clients across 130+ countries in insurance broking, risk management and consulting.
- Calculated provisional and final insurance premiums, mid-term endorsement adjustments, cancellation pro-rata returns, and policy reinstatement premiums across All Risks, Public Liability, Product Liability, Professional Liability, and Employer Liability portfolios.
- Processed bulk premium invoice requests, validated premium computations against policy schedules, and reconciled pre-renewal premium estimates against final bookings — achieving 100% SLA accuracy.
- Produced 5-year claim loss ratio reports and invoice premium summaries, directly informing senior management on portfolio pricing, risk performance, and renewal decisions.
- Identified and corrected premium discrepancies prior to accounts handoff, ensuring clean ledger entries and eliminating downstream settlement errors.
- Managed full claims lifecycle from First Notice of Loss (FNOL) through documentation review, reserve calculation, claims registration, and final settlement processing for complex commercial lines including property, liability, and professional indemnity.
- Prepared and verified claim settlement statements, debit and credit notes, fee transaction entries, and accounts settlement summaries — ensuring accurate posting to client ledgers and zero reconciliation errors.
- Tracked outstanding reserves, paid and incurred loss positions, and claims recoveries; produced monthly accounts settlement reports for aggregators and senior management.
- Coordinated with insurers, reinsurers, and clients on payment confirmations and settlement discrepancies, maintaining real-time claims status to reduce outstanding query backlogs.
- Ensured full regulatory and audit documentation compliance for all settlements via MShare DMS — covering policy schedules, claim wordings, quoting slips, and correspondence.
- Built and maintained advanced Excel MIS dashboards tracking premium outstanding, claims KPIs, SLA performance, and mandatory documentation compliance across the client portfolio.
- Prepared and circulated end-of-day operational performance reports to senior management, providing real-time visibility into processing throughput and SLA adherence.
- Designed and delivered structured training programs for new joiners covering premium computation, claims entry protocols, accounts settlement procedures, and system workflows.
- Acted as primary client liaison for contract renewals, premium queries, policy endorsements, and claims status updates — sustaining long-term client relationships across multinational accounts.
Operations Executive - The Sleep Company - Mumbai, India
(2022-09 - 2023-05)
India's leading Comfort Tech brand — known for patented Smart GRID technology across mattresses and sleep products.
- Managed end-to-end vendor coordination including purchase order processing, vendor invoice verification, payment scheduling, and accounts payable reconciliation.
- Executed SAP data input for procurement, inventory, and financial transactions — maintaining data accuracy across purchase-to-pay and order-to-cash workflows.
- Maintained advanced Excel reports for inventory tracking, operational KPIs, vendor performance, and cost monitoring — submitted to management for decision-making.
- Reconciled vendor account statements, flagged discrepancies, and coordinated with the finance team to ensure timely settlement and accurate ledger closure.
- Supported stock audits, inventory reconciliation, and asset tracking for the operations department, minimising losses and improving financial accountability.
- Assisted in maintaining operational data records and process documentation, contributing to smoother cross-functional workflow and compliance readiness.
Financial Services Associate — Wealth & Portfolio Management - Sitel Group (now Foundever) - Mumbai, India
(2019-06 - 2022-09)
Global leader in customer experience management — delivering financial services operations for leading banks, asset managers, and insurance firms.
- Managed and administered a diversified portfolio of high-net-worth individual (HNI) and institutional clients — overseeing investment allocation across mutual funds, equity schemes, fixed income instruments, and market-linked insurance plans.
- Provided advisory support on high-net-worth investment strategies across various market schemes including equity funds, debt funds, balanced funds, and systematic investment plans (SIPs) — aligned to client risk profiles and financial goals.
- Prepared and maintained Account Statement Advice (ASA) reports for clients, detailing portfolio valuation, transaction history, returns, and asset allocation — ensuring timely, accurate, and regulatory-compliant reporting.
- Generated comprehensive financial reports covering portfolio performance, fund NAV movements, realised and unrealised gains, and portfolio rebalancing recommendations.
- Maintained client investment records, KYC documentation, and compliance files in line with SEBI and AMFI regulatory guidelines, ensuring 100% audit readiness.
- Coordinated with fund houses, relationship managers, and back-office teams for transaction processing, redemptions, switches, and dividend reinvestment — ensuring zero settlement errors.
- Educated clients on financial products including mutual funds, ULIPs, SIPs, and fixed deposits — enhancing client confidence and driving portfolio retention.
