Anchal Saini

Dedicated Customer Support and CRM Executive with experience in Travel and Automobile industry. Skilled in customer communication, lead management, and data accuracy. Seeking a Remote Work-From-Home role to utilize my Hindi-English communication skills and provide excellent customer service using just a smartphone.

Customer Support Executive - TRAVEL TRIANGLE - Remote / Meerut

• Handled customer queries for flight, hotel and holiday package bookings via call and chat
• Provided travel assistance and coordinated with vendors to ensure smooth booking experience
• Maintained customer records and did follow-ups for confirmations and payments
• Achieved high customer satisfaction with quick and polite communication

CRM Executive - CARNATION ALPHA AUTOMOBILES

• Managed customer database and maintained daily records in Excel & Google Sheets
• Handled inbound/outbound customer calls, follow-ups and data updation
• Ensured 100% data accuracy and timely report submission
• Supported sales team with lead tracking and customer feedback

BCA - I.P. (P.G) College, Bulandshahar (2015)

Intermediate - D.B.S.V.M Inter College (2012)

High School - Shanti Public Higher Secondary School (2010)