Aneesh Ahammed

Senior Process Associate with 2+ years of experience in healthcare BPM operations at Sagility, with hands-on experience in process handling, documentation review, data validation, SLA/TAT adherence, quality checks and issue resolution. Seeking to transition into freight forwarding and logistics operations, where strong process discipline, attention to detail and documentation skills can be applied while building expertise in import/export documentation, shipment coordination and freight operations.

Senior Process Associate – Operations - SAGILITY - Coimbatore, Tamil Nadu

(2024-08)

Handle day-to-day healthcare BPM operations while maintaining accuracy, productivity and process compliance.

• Review and validate case information and supporting documentation according to defined process guidelines.
• Complete assigned work within SLA/TAT requirements and follow quality and compliance standards.
• Identify discrepancies, investigate issues and take appropriate action or escalate when required.
• Maintain accurate process records and communicate with internal stakeholders to resolve operational issues.
• Perform quality checks and apply corrective actions to reduce recurring process errors.
• Adapt to process updates, new guidelines and workflow changes while maintaining consistent output.

B.Sc. - Artificial Intelligence and Machine Learning - Rathinam College of Arts and Science (2021-09 - 2024-05)