Fresher
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MBA (Business Analytics & Operations Management) candidate with strong analytical, problem-solving, and leadership capabilities. Possess practical exposure to operations management, customer relationship handling, process improvement, and business analysis. Skilled in Excel, PowerPoint, Office Automation, and data-driven decision-making.
Seeking opportunities in Business Analytics, Operations, Management Trainee, Supply Chain, and Data Analysis domains to contribute to organizational growth while continuously enhancing professional expertise.
Operations Executive (16 Aug 2023 - 02 Feb 2024)
Facilitated the onboarding of astrologers to the AstroTalk platform, providing comprehensive guidance on platform functionalities, operational workflows, and best practices.
Conducted continuous monitoring of astrologer performance dashboards and key profile metrics to identify areas for enhancement and ensure optimal account performance.
Supported astrologers in the maintenance of critical profile parameters, thereby improving visibility and fostering enhanced customer engagement.
Addressed inquiries pertaining to platform operations, pricing structures, profile administration, and daily operational procedures.
Delivered tailored support and actionable recommendations to empower astrologers in attracting new clientele and elevating their overall performance.
Cultivated robust professional relationships with astrologers through the provision of timely assistance, empathetic understanding of their concerns, and the delivery of a positive support experience.
Served as a dedicated point of contact, ensuring efficient issue resolution while upholding high levels of customer satisfaction and trust.
Collaborated cross-functionally with internal teams to resolve complex issues and deliver seamless support to astrologers.
MBA - Business Analytics & Operations Management - Delhi Global Institute of Management (MDU Rohtak) (2024-01 - 2026-01)
Bachelor of Business Administration - Computer Aided Management - Institute of Management & Technology, Faridabad (MDU Rohtak) (2020-01 - 2023-01)
Senior Secondary (CBSE) - John F. Kennedy Public School ( 2020)
Secondary (CBSE) - St. Peter School (2018)
