Angel Elsa Thomas

Finance graduate with 1.9 years of experience in insurance claims operations at TCS, combined with hands-on training in data analytics and machine learning. Proficient in SQL, Python, Excel, and data visualization tools such as Power BI and Tableau, with experience in data cleaning, exploratory analysis, and building predictive models. Strong understanding of operational processes and committed to leveraging data-driven insights to improve business performance and decision-making.

Process Associate - Tata Consultancy Services - Chennai

(2022-09 - 2024-06)

• Managed the Voucher Keying process, ensuring 100% completion of daily volumes through CORDS and maintaining a zero-queue backlog by month-end.
• Processed high-volume P&C claims related to vehicle accidents, including posting amounts, handling refunds, and managing recoveries from third-party insurers with 99% accuracy.
• Improved subrogation claims processing, reducing discrepancies and enhancing efficiency.
• Handled high claim volumes efficiently, maintaining accuracy and minimizing turnaround time.
• Utilized multiple applications such as Arbitration, P&C, MSR Portal, and NextGen Tool to streamline claims processing.

Post Graduate Program - Data Science & Engineering - Great Lakes Institute of Management (2024 - 2025)

Master of Business Administration (MBA) - MBA (Online-Distance) - Mahatma Gandhi University (2024)

Bachelor of Commerce - Finance and Taxation - Marian College, Kuttikkanam (2019 - 2022)