Angel Hangshing

Accomplished Spa Operations and Wellness Leader with over 8 years of experience managing luxury spa and wellness operations across 5-star hotels and resorts. Proven ability to drive revenue growth, build high-performing teams, enhance guest satisfaction, and deliver exceptional wellness experiences that reflect world-class hospitality standards.

Spa Leader - Olive The Wellness

(2024-12)

• Leading overall spa operations, guest experience, team performance, and business growth.
• Overseeing daily operations, therapist schedules, service quality, and operational efficiency.
• Driving membership sales, guest retention, and personalized wellness recommendations.
• Ensuring exceptional service delivery and maintaining luxury hospitality standards.
• Managing inventory, vendor coordination, and compliance with health & safety regulations.

Spa Leader - Iyasya Spa (5-Star Hotel & Resort Environment)

(2021-06 - 2024-12)

• Managed complete spa operations in a luxury 5-star hotel and resort environment.
• Led a team of 9 Spa Therapists and 2 Housekeeping Associates.
• Oversaw 7 treatment rooms and 2 foot massage stations.
• Delivered 6–12 guest treatments daily including massage therapies, facials, body polishing and specialized wellness treatments.
• Managed treatment pricing from ₹2,000 to ₹12,000+ per guest.
• Achieved peak monthly revenue of ₹13 lakh against a target of ₹10 lakh.
• Consistently achieved 70%+ of sales and operational targets.
• Promoted membership programs ranging from ₹10,000 to ₹70,000, driving recurring revenue.
• Conducted recruitment, interviews, onboarding, training, scheduling and performance reviews.
• Prepared detailed reports, monthly revenue reports, feedback reports, and other MIS for management.
• Selected by senior management for operational assignments across multiple city locations.

Assistant Spa Manager - Heaven On Earth Wellness

(2018-09 - 2020-03)

• Assisted in managing daily spa operations, team performance and guest satisfaction.
• Supported recruitment, training, scheduling and performance management.
• Managed appointments, guest inquiries, inventory and reporting.
• Contributed to achieving sales targets through upselling and guest engagement.

Guest Relations Executive (GRE) - Heaven On Earth Wellness

(2016-06 - 2018-07)

• Handled guest appointments, consultations and program information.
• Delivered excellent guest service and maintained strong client relationships.
• Managed administrative tasks and operational documentation.

Bachelor of Commerce - B.Com - Unknown (2024-01)

Diploma - Spa Therapy - IISDT

Certification - Spa Management - NABIC - Oonjing

Higher Secondary Education - Model English Higher Secondary School