Spa Leader - Olive The Wellness
(2024-12)
- Leading overall spa operations, guest experience, team performance, and business growth.
- Overseeing daily operations, therapist schedules, service quality, and operational efficiency.
- Driving membership sales, guest retention, and personalized wellness recommendations.
- Ensuring exceptional service delivery and maintaining luxury hospitality standards.
- Managing inventory, vendor coordination, and compliance with health & safety regulations.
Spa Leader - Iyasya Spa (5-Star Hotel & Resort Environment)
(2021-06 - 2024-12)
- Managed complete spa operations in a luxury 5-star hotel and resort environment.
- Led a team of 9 Spa Therapists and 2 Housekeeping Associates.
- Oversaw 7 treatment rooms and 2 foot massage stations.
- Delivered 6–12 guest treatments daily including massage therapies, facials, body polishing and specialized wellness treatments.
- Managed treatment pricing from ₹2,000 to ₹12,000+ per guest.
- Achieved peak monthly revenue of ₹13 lakh against a target of ₹10 lakh.
- Consistently achieved 70%+ of sales and operational targets.
- Promoted membership programs ranging from ₹10,000 to ₹70,000, driving recurring revenue.
- Conducted recruitment, interviews, onboarding, training, scheduling and performance reviews.
- Prepared detailed reports, monthly revenue reports, feedback reports, and other MIS for management.
- Selected by senior management for operational assignments across multiple city locations.
Assistant Spa Manager - Heaven On Earth Wellness
(2018-09 - 2020-03)
- Assisted in managing daily spa operations, team performance and guest satisfaction.
- Supported recruitment, training, scheduling and performance management.
- Managed appointments, guest inquiries, inventory and reporting.
- Contributed to achieving sales targets through upselling and guest engagement.
Guest Relations Executive (GRE) - Heaven On Earth Wellness
(2016-06 - 2018-07)
- Handled guest appointments, consultations and program information.
- Delivered excellent guest service and maintained strong client relationships.
- Managed administrative tasks and operational documentation.
