Waitress - Tamra Restaurant - New Delhi, India
(2024-07)
- Delivered exceptional dining experiences by providing courteous, attentive, and personalized guest service.
- Warmly welcomed guests, escorted them to tables, and ensured a comfortable dining atmosphere.
- Presented menus, explained daily specials, and recommended food and beverage pairings.
- Accurately recorded and processed food and beverage orders using the POS system.
- Served food and beverages according to fine dining service standards and restaurant SOPs.
- Coordinated closely with kitchen and bar teams to ensure timely and accurate order delivery.
- Addressed guest requests, special dietary requirements, and complaints professionally to ensure complete guest satisfaction.
- Processed bills and handled cash, card, and digital payments accurately.
- Prepared dining areas before service and maintained cleanliness throughout operating hours.
- Ensured compliance with food safety, hygiene, and sanitation standards.
Associate - Food & Beverage Department - Taj Yeshwantpur - Bengaluru, Karnataka, India
(2023-10 - 2024-05)
- Delivered high-quality food and beverage service while maintaining Taj Hotels' luxury hospitality standards.
- Assisted guests with menu selections and fulfilled dining requests promptly.
- Ensured guest satisfaction by resolving service-related concerns efficiently.
- Coordinated with restaurant, kitchen, and housekeeping teams for seamless operations.
Hostess - The Grand New Delhi - Cascades Restaurant - New Delhi, India
(2021-09 - 2023-09)
- Greeted and welcomed guests with professionalism, creating a positive first impression.
- Managed restaurant reservations and table allocations efficiently.
- Coordinated seating arrangements to optimize guest flow and table turnover.
- Assisted guests with inquiries regarding menus, wait times, and restaurant services.
- Worked closely with the restaurant team to ensure smooth front-of-house operations.
Event Coordinator - Bullseye Entertainment Events Company - Panaji, Goa, India
(2019-10 - 2021-03)
- Planned and coordinated corporate events, conferences, exhibitions, and MICE programs.
- Managed event logistics from planning through successful execution.
- Coordinated with vendors, clients, and venue teams to ensure smooth event operations.
- Supervised guest registration and hospitality services during events.
- Managed event schedules and ensured timely completion of all activities.
- Assisted with budgeting, resource allocation, and operational planning.
- Delivered high-quality guest experiences while maintaining professional service standards.
Industrial Training - Grand Hyatt Goa - Goa, India
(2018-11 - 2019-04)
- Guest check-in and check-out procedures.
- Luxury hospitality standards and guest service etiquette.
- Restaurant service and food presentation.
- Housekeeping operations and room preparation standards.
- Kitchen hygiene, food preparation procedures, and HACCP practices.
- Interdepartmental coordination for delivering exceptional guest experiences.
