Angel Robert

Delivered exceptional dining experiences by providing courteous, attentive, and personalized guest service. Warmly welcomed guests, escorted them to tables, and ensured a comfortable dining atmosphere. Presented menus, explained daily specials, and recommended food and beverage pairings.

Waitress - Tamra Restaurant - New Delhi, India

(2024-07)

• Delivered exceptional dining experiences by providing courteous, attentive, and personalized guest service.
• Warmly welcomed guests, escorted them to tables, and ensured a comfortable dining atmosphere.
• Presented menus, explained daily specials, and recommended food and beverage pairings.
• Accurately recorded and processed food and beverage orders using the POS system.
• Served food and beverages according to fine dining service standards and restaurant SOPs.
• Coordinated closely with kitchen and bar teams to ensure timely and accurate order delivery.
• Addressed guest requests, special dietary requirements, and complaints professionally to ensure complete guest satisfaction.
• Processed bills and handled cash, card, and digital payments accurately.
• Prepared dining areas before service and maintained cleanliness throughout operating hours.
• Ensured compliance with food safety, hygiene, and sanitation standards.

Associate - Food & Beverage Department - Taj Yeshwantpur - Bengaluru, Karnataka, India

(2023-10 - 2024-05)

• Delivered high-quality food and beverage service while maintaining Taj Hotels' luxury hospitality standards.
• Assisted guests with menu selections and fulfilled dining requests promptly.
• Ensured guest satisfaction by resolving service-related concerns efficiently.
• Coordinated with restaurant, kitchen, and housekeeping teams for seamless operations.

Hostess - The Grand New Delhi - Cascades Restaurant - New Delhi, India

(2021-09 - 2023-09)

• Greeted and welcomed guests with professionalism, creating a positive first impression.
• Managed restaurant reservations and table allocations efficiently.
• Coordinated seating arrangements to optimize guest flow and table turnover.
• Assisted guests with inquiries regarding menus, wait times, and restaurant services.
• Worked closely with the restaurant team to ensure smooth front-of-house operations.

Event Coordinator - Bullseye Entertainment Events Company - Panaji, Goa, India

(2019-10 - 2021-03)

• Planned and coordinated corporate events, conferences, exhibitions, and MICE programs.
• Managed event logistics from planning through successful execution.
• Coordinated with vendors, clients, and venue teams to ensure smooth event operations.
• Supervised guest registration and hospitality services during events.
• Managed event schedules and ensured timely completion of all activities.
• Assisted with budgeting, resource allocation, and operational planning.
• Delivered high-quality guest experiences while maintaining professional service standards.

Industrial Training - Grand Hyatt Goa - Goa, India

(2018-11 - 2019-04)

• Guest check-in and check-out procedures.
• Luxury hospitality standards and guest service etiquette.
• Restaurant service and food presentation.
• Housekeeping operations and room preparation standards.
• Kitchen hygiene, food preparation procedures, and HACCP practices.
• Interdepartmental coordination for delivering exceptional guest experiences.

B.Sc. - Airlines, Tourism & Hospitality Management - Lovely Professional University (2018)

Higher Secondary School - Burgess English Medium Higher Secondary School (2014)

Secondary School - Kendriya Vidyalaya (2011)