Angshumita Borah

Dedicated professional with a background in ICICI Bank ltd pivoting to accomplish expertise in Project Management to help the company achieve its growth targets. Results-driven graduate with an overall 4 years of experience in Customer handling & ICICI Bank Ltd.

Senior Associate - ICICI BANK LTD - Guwahati

(2023-05)

Basically working as a senior associate under the dept of ATM-CUSTOMER SERVICE & COMMUNICATION.

• Handling & dealing with the vendors (Hitachi, CMS & Writers) for technical, monitoring, monetary & legal dealings of the ATMS & CRMS of North East & North Bengal branch's, worksite & off-sites.
• Regional office NENB

Executive Grey Wheels Engineering Enterprises

(2022-08 - 2023-04)

• Expert in identifying client needs, resolving complex issues, and ensuring seamless service delivery.
• Proven track record of increasing client retention and streamlining communication workflows to enhance satisfaction.

Post Graduation Diploma - Computer Application & Science - District Computer centre (AMITRON) (2022-01 - 2023-03)

B.Com - Accounts - NERIM group of institutions (2018-09 - 2021-11)

12th - Maria's Public School (2017-04 - 2018-03)

10th - Maria's Public Scholl, Guwahati (2016-07)