Anik Chowdhury

Learning & Development professional with 7+ years of experience across telecom, e-commerce and BPO operations. Experienced in New Hire Training, OJT governance, Training Needs Analysis (TNA), coaching, stakeholder management, quality improvement initiatives, audits, certifications and learning governance. Skilled at driving learner readiness, performance improvement and operational excellence through structured training interventions.

Assistant Manager – Training (Ajio Process) - Fusion CX

(2026-03 - 2026-06)

Managed end-to-end training operations for customer support processes across Voice, Chat and Backend functions.

• Delivered New Hire Training (NHT), OJT governance and refresher programs for batches averaging 25 associates.
• Conducted Training Needs Analysis using audits, performance trends and stakeholder feedback.
• Maintained training governance trackers, certification reports and learning dashboards.
• Partnered with Operations and Quality teams to improve learner readiness and production preparedness.
• Facilitated process updates, SOP rollouts and knowledge-management initiatives.

Senior Trainer / Process Trainer – Telecom - Hexaware Technologies

(2025-01 - 2025-12)

• Delivered New Hire Training, refresher sessions and cross-training programs.
• Conducted audits, coaching sessions and performance reviews for learner development.
• Created and updated training content aligned with process and policy changes.
• Supported certification decisions and stakeholder reviews.

Process Trainer – E-commerce - Tech Mahindra

(2020-05 - 2022-10)

• Led onboarding and certification programs for batches averaging 25 associates.
• Designed assessments and identified key error drivers for targeted interventions.
• Delivered coaching and refresher programs based on quality trends.
• Supported training governance and performance improvement initiatives.

Process Trainer – E-commerce - Tech Mahindra

(2023-02 - 2024-11)

Process Analyst - PCITS Pvt. Ltd.

(2019-09 - 2020-04)

• Handled B2B appointment-setting activities and stakeholder communication.

Communication Trainer - Wipro

(2019-02 - 2019-09)

• Delivered communication, soft-skills and customer interaction training.
• Conducted assessments, role plays and feedback sessions.

Sales Executive - Landmark Cement Pvt. Ltd.

(2010-06 - 2013-03)

• Managed client relationships and achieved sales objectives.

MBA - Marketing Major, HR Minor - Future Institute of Engineering & Management (2008 - 2010)

BBA - Techno India (2005 - 2008)