Aniket Shinde

Subject Matter Expert (SME – Tech Support) leading a 4-member technical support team with 98% SLA compliance across 1,000+ customer tickets on automotive telematics platforms. Experienced in API troubleshooting, data packet analysis, RCA, PaaS troubleshooting, and escalation management for enterprise accounts including Mahindra, Force Motors, and Aftermarket.

Subject Matter Expert (SME – Tech Support) at Intangles Lab Pvt. Ltd. (Digital Twin Company) (2026-04 – Present)

• Lead a 4-member technical support team, maintaining 98%+ SLA compliance across 300+ monthly tickets on automotive telematics platforms.
• Diagnose vehicle telemetry, device connectivity, data packets, and platform issues, performing RCA and technical data analysis to resolve complex incidents.
• Troubleshoot REST APIs (GET/POST, PUSH/PULL) by analyzing payloads, parameters, request/response data, and data-flow issues.
• Investigate PaaS incidents using Loggly, Excel, and remote troubleshooting, identifying data and platform anomalies across customer accounts.
• Own P1/critical escalations, coordinating with customers, Product, Development, and Operations teams through resolution for Mahindra, Force Motors, and Aftermarket.
• Mentor 4 team members on API troubleshooting, RCA, product diagnostics, and incident management while driving timely resolution of complex customer issues.

Technical Support Executive at Intangles Lab Pvt. Ltd. (Digital Twin Company) (2025-03 – 2026-03)

• Resolved 1,000+ technical support tickets across PaaS environments through remote troubleshooting, data analysis, and issue diagnosis.
• Selected for Key Account Support based on handling critical customer issues across Mahindra, Force Motors, and Aftermarket.
• Resolved 500+ Force Motors (FML) tickets and supported onboarding of 1,000+ customers, performing API troubleshooting, data packet analysis, and RCA.

Data Analyst Trainer at NIIT Foundation (2024-10 – 2025-01)

• Trained 100+ students in SQL, Python, Power BI, and Advanced Excel for data analysis, reporting, and visualization.
• Delivered practical training on dashboards, Pivot Tables, BI reporting, and analytical problem-solving.

Master of Business Administration (MBA) in Business Analytics – Savitribai Phule Pune University (2024-09 – 2026-07)

Bachelor of Engineering (B.E.) in Computer Science – Savitribai Phule Pune University (2020-10 – 2024-06)