Aniket Mishra

Detail-oriented Ops professional with 3+ years of experience in process auditing, SOP compliance, and performance reporting at PhysicsWallah. Skilled in Advanced Excel & Google Apps Script automation to streamline MIS workflows. Two-time "Rising Star" awardee for innovation and operational excellence.

Operations Analyst at PW Foundation (PhysicsWallah) (2024-04 – 2026-01)

• Audited 500+ students across 6+ batches via structured sheets; escalated fatal errors in real-time and delivered weekly FTE feedback with actionable findings.
• Built automated monthly scorecards using QUERY, IMPORTRANGE & Apps Script triggers — reducing reporting prep from 4 hrs → 15 mins for senior stakeholder decision-making.
• Drafted SOPs & FAQs for process changes; ran daily dip-check audits post-deployment and post-refresher audits to track adoption and measure training efficacy.

Operations Associate at PhysicsWallah Limited (2023-01 – 2024-04)

• Achieved 99.5% accuracy in monitoring multi-batch academic activities, tests, and content uploads, maintaining strict quality standards and SOP adherence across all assigned programs.
• Conducted regular batch audits and rigorous process monitoring, identifying operational errors early and coordinating training refresher recommendations to reduce recurrence.
• Led a 12+ member cross-functional team as primary liaison between faculty, mentors, and management; conducted daily audit briefings and participated in calibration exercises to maintain rating consistency.

Intern – Quality Testing & SDLC at Aresourcepool Pvt Ltd. (2022-01 – 2022-07)

• Conducted detailed functional testing on a React web platform prior to release, documenting defect observations with severity ratings and coordinating with dev/business teams to reduce post-release errors.

B.E. in Computer Science – Indira College of Engineering & Management, Pune (2017-09 – 2022-09)

Class 12th in Science (PCM) – Govt. Inter College (2015-05 – 2016-05)