Anil

Salesforce Technical Architect with 14+ years of experience delivering scalable, secure, and high-performing enterprise solutions across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud (FSC). Proven expertise in solution architecture, integrations, governance, and application roadmaps for global enterprises in financial services, healthcare, manufacturing, and retail domains. Implemented AI-driven capabilities with Agentforce supported by Data Cloud.

Recognized for defining enterprise standards, mentoring global teams, and ensuring Salesforce best practices across complex multi-cloud implementations.

Salesforce Technical Architect at Blue5Green (2022-03 – Present)

• Architected enterprise-grade Salesforce solutions across Financial Services Cloud (FSC), Sales, Service, and Experience Cloud, defining the technical roadmap and ensuring alignment with global business objectives.
• Established robust architectural governance, integration patterns (Salesforce-nCino), and security models, mentoring global delivery teams on best practices.
• Engineered complex custom business solutions by extensively utilizing core Salesforce technologies, including Lightning Web Components (LWC), Aura, Flows, Apex and REST APIs.
• Designed scalable OmniStudio architectures (FlexCards, OmniScripts, Integration Procedures, Data Mappers (DataRaptors)), optimizing client onboarding and reducing manual processing effort by 35%.
• Pioneered AI-driven CRM capabilities using Agentforce to automate record and transcript summarization, investor identification, and profitability insights.
• Leveraged Salesforce Data Cloud to unify disparate customer data sources, enabling advanced segmentation, identity resolution, and omni-channel activation.

Lead Implementation Engineer at Mfiflex Technologies (2021-09 – 2022-03)

• Led technical design and implementation of loan origination workflows using the Salesforce platform and Q2 package.
• Formulated secure, reusable REST APIs and integration models, ensuring high performance, enterprise connectivity, and data integrity.

Salesforce Specialist at Baxter International (2017-07 – 2021-09)

• Engineered and delivered a global, multilingual Salesforce CRM platform, driving operational efficiency sales verticals.
• Architected a highly engaging Customer Community Portal leveraging Experience Cloud, integrated with Qualtrics for automated feedback collection.
• Collaborated directly with business stakeholders to map requirements to scalable technical solutions, increasing system adoption and process efficiency by 15%.
• Mentored development pods, enforcing code quality, testing standards, and on-time delivery of complex lifecycle features.
• Extensively used LWC, Aura, apex, flows, REST API for various business needs.

Software Engineer at JK Technosoft (2016-05 – 2017-07)

• Built and deployed a comprehensive Loyalty Management Portal using Experience Cloud, driving increased customer engagement.
• Delivered custom Salesforce enhancements utilizing Apex triggers and workflows for retail and semiconductor enterprises.

Consultant at Capgemini (2014-12 – 2016-05)

• Automated telecom service management processes, reducing manual tasks by 30%.
• Built reusable Salesforce–Java integration frameworks to support business automation.

System Analyst at Sonata Software (2012-06 – 2014-11)

• Developed scalable telecom automation modules and integration frameworks using Core Java and PLSQL.