Anil kumar Panchal

Senior Service & Operations Professional with 23+ years of experience in UPS, Power Electronics, Industrial UPS, Solar PCU/Inverters and Battery Chargers. Extensive experience in service operations, installation & commissioning, preventive and breakdown maintenance, technical troubleshooting, Root Cause Analysis (RCA), customer escalation management, AMC business, spare-parts sales, and service revenue generation. Proven experience in managing North India service operations, including Delhi NCR, Haryana, Punjab, Rajasthan, Uttar Pradesh, Uttarakhand, Madhya Pradesh, and J&K.

Experienced in leading service engineers and regional teams, managing critical customer escalations, and coordinating with Sales, R&D, Production and Quality teams. Hands-on technical experience with Online and Industrial UPS systems up to 300 kVA, including installation, commissioning, testing, maintenance, fault diagnosis and component-level troubleshooting. Strong commercial orientation with experience in AMC sales, contract renewals, service revenue, spare-parts business, collections and customer retention.

Manager Service Sale at Superior Power Solutions Pvt Ltd (2026-03 – 2026-06)

• Managing AMC sales, spare parts sales, and service revenue generation for UPS & power electronics products.
• Handling customer relationships, payment collections, and contract renewals.
• Preparing techno-commercial proposals for AMC and spare sales.
• Coordinating with technical and service teams to improve customer satisfaction.
• Managing receivables, advance collections, and payment follow-ups.

Zonal Manager Service Revenue North at Numax Energy Solutions (2025-03 – 2026-03)

AMC sales and UPS spare parts sales, responsible for driving service revenue, managing customer relationships, and ensuring timely collection of advance and credit payments in line with company policies.

• Led AMC business development and service revenue operations across North India.
• Managed UPS spares sales, customer retention, and preventive maintenance contracts.
• Ensured timely payment recovery and service contract execution.
• Maintained customer engagement and coordinated service delivery operations.

Zonal Manager Service North at M/S ProstarM Info System Ltd (2024-03 – 2025-03)

I look after Delhi, Noida, Gurugram, Utter Pradesh, Uttara Khand, Rajasthan, Haryana, Punjab, Jammu & Kashmir region independently service.

• Managed complete North India service operations including Delhi NCR, Haryana, Punjab, Rajasthan, UP, Uttarakhand, MP, and J&K.
• Led installation, commissioning, troubleshooting, and maintenance activities for Industrial UPS, Solar PCU, Servo Systems, and Battery Chargers.
• Handled customer escalations, warranty claims, and technical support operations.
• Coordinated with R&D, Production, Sales, and Quality teams for product improvements.
• Monitored branch managers, service engineers, and regional technical teams.
• Supported major solar projects including TATA and L&T installations.
• Generated AMC and spare sales revenue while maintaining customer satisfaction.
• Conducted preventive maintenance planning and inventory management.

Area Manager at M/S Autometers Alliance Ltd (2015-09 – 2024-03)

• Managed service operations for Haryana and Delhi NCR regions.
• Achieved AMC and service sales targets up to ₹1 Crore annually.
• Supervised installation, preventive maintenance, and emergency breakdown services.
• Conducted inventory planning, logistics management, and root cause failure analysis.
• Ensured timely execution of AMC schedules and customer support services.
• Handled installation, maintenance, and servicing of Online UPS systems up to 300 KVA.
• Performed testing and repair of high-frequency UPS systems.
• Provided technical training to junior engineers.

Senior Engineer at M/S Best Power Equipment System Pvt. Ltd. (2014-03 – 2015-08)

Service, Installation, maintenance of power UPS of normal & higher ratings & Repairing /handling of Online UPS Breakdown Services/Emergency Calls and AMC visits of all over Haryana region. Also provide support to other regions such as Delhi / NCR, Himachal, Jammu and Punjab.

• Responsibility for sale and service operations in a defined area.
• Testing and repairing of single and three phase UPS.
• Provide training to new engineers.
• Managed UPS installation, commissioning, and maintenance operations across Haryana and NCR.
• Supported breakdown services, preventive maintenance, and technical troubleshooting.

Service Engineer at M/S Tritronics India Pvt.Ltd. (2010-12 – 2014-02)

Joined as a online UPS RSE Sonipat service centre. To service, Installation, maintenance of power UPS of normal & higher ratings & repairing /handling of Online UPS Breakdown Services/Emergency Calls and AMC visits of these regions such as Panipat & Sonipat. Also provide support to other regions such as Karnal, Kaithal & Rohtak optional. Sale,service,repair,testing of UPS.

• Handled service, installation, maintenance, and repair of Online UPS systems.
• Managed field operations across Haryana and North India territories.
• Performed FQC, testing, and component-level troubleshooting.

Service Engineer at M/S Soft Tech India Pvt.Ltd. (2008-10 – 2010-12)

Joined as a CVCF RSE Karnal Service Centre.

• Worked on Online CVCF systems for installation, repair, and maintenance.
• Supported UPS operations across the Karnal, Ambala, Yamuna Nagar, Kurukshetra, Panipat, and Sonipat regions.

Service Engineer at Tritronics India Pvt Ltd (2003-05 – 2008-10)

Joined as a online UPS RSE Karnal. The Online Ups training of FQC, Testing, Repairing & servicing will be provided by M/S Tritronics India Pvt Ltd at manufacturing unit Parwanoo.

• Handled service, installation, maintenance, and repair of Online UPS systems.
• Managed field operations across Haryana and North India territories.
• Performed FQC, testing, and component-level troubleshooting.

Post Graduate Diploma in Computer Application – Kurukshetra University Kurukshetra (2008-04 – 2009-05)

PG Diploma in VLSI Design and System Programming in VLSI Design and System Programming – CDAC (2003-08 – 2004-01)

Master of Science in Electronics, VLSI Design, Micro electronics, Digital electronics – Kurukshetra University Kurukshetra (2001-04 – 2003-05)

Bachelor of Science in Electronics Science – Kurukshetra University Kurukshetra (1998-04 – 2001-03)