Team Coach|People & Process Leader|US Healthcare
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I am a highly motivated and results-oriented team coach and operational leader with a proven track record of Leading, Motivating & supervising team to achieve it's goal. I am passionate about helping teams achieve their goals and I am always looking for new ways to improve efficiency and productivity.
Guiding and energizing a team of 23 customer service representatives to excel in their daily operations. Conduct regular team meetings to share updates, provide feedback, and address any concerns or challenges. Assign tasks and monitor workloads to ensure timely completion of prior authorization requests and claims processing.
Collaborate with cross-functional teams to streamline processes and improve efficiency in claims processing. Monitor and maintain Key Performance Indicators (KPIs) including production, quality scores, and schedule adherence. Conduct training sessions for new hires and provide ongoing coaching and development for team members.
Bachelor of science, PGDMLT
