Assistant General Manager – Operations at Univo Education Private Limited (Amity University Online) (2025-11 – Present)
- Lead end-to-end operational management for all channel partners (agents, franchisees, affiliates)
- Onboard, train, and support new and existing partners on processes, systems, and policies
- Ensure smooth flow of information and documentation between UNIVO and partners
- Monitor and streamline sales funnel activities – from lead generation to enrollment closures
- Collaborate with marketing, admissions, and CRM teams to ensure timely support to channel partners
- Identify and fix process gaps to improve turnaround time (TAT) and conversion ratios
- Oversee implementation and optimization of CRM tools and dashboards for channel operations
- Ensure all channel sales activities adhere to company policies and university guidelines
- Monitor quality assurance metrics and maintain audit trails for partner activity
- Prepare and present regular reports on partner performance, lead pipelines, and operational KPIs
- Conduct periodic reviews and performance evaluations of channel partners and recommend corrective actions where needed
- Lead and mentor a team of channel operations executives/managers
- Foster a culture of accountability, performance, and continuous improvement
Independent Consultant at Independent Consultant (2024-11 – 2025-11)
- Operations of skilling projects across B2G and B2B segments, achieving high engagement
- CSR Implementation of Large-Scale Projects: Managed the Operations of comprehensive CSR initiatives, ensuring alignment with organizational and stakeholder goals
- Leadership in Strategic Project Management: Spearheaded end-to-end project lifecycles, ensuring timely delivery across corporate and government domains while maintaining alignment with stakeholder expectations
- Corporate & Government Alliances: Fostered high-impact relationships with stakeholders, driving sustainable partnerships and ensuring seamless project execution
- Operational Excellence: Designed and implemented robust SOPs, achieving operational efficiency and enhancing overall project outcomes
- Team Empowerment: Directed cross-functional teams, providing strategic guidance and fostering a culture of excellence
- Performance Monitoring & Evaluation: Established frameworks to track milestones, deliverables, and quality benchmarks, ensuring continuous improvement and satisfaction
Senior Consultant at Centum Foundation and Centum WorkskillsIndia Ltd (2021-04 – 2024-10)
- Operations of skilling projects across B2G and B2B segments, achieving high engagement and placement rates
- CSR Implementation of Large-Scale Projects: Managed the Operations of comprehensive CSR initiatives, ensuring alignment with organizational and stakeholder goals
- Budgeting Expertise: Developed and managed budgets for multiple projects, ensuring financial feasibility and effective allocation of resources
- Corporate & Government Alliances: Fostered high-impact relationships with stakeholders, driving sustainable partnerships and ensuring seamless project execution
- Operational Excellence: Designed and implemented robust SOPs, achieving operational efficiency and enhancing overall project outcomes
- Team Empowerment: Directed cross-functional teams, providing strategic guidance and fostering a culture of excellence
- Innovative Business Development: Identified and secured new opportunities, preparing compelling proposals to expand the organization's reach
- Performance Monitoring & Evaluation: Established frameworks to track milestones, deliverables, and quality benchmarks, ensuring continuous improvement and satisfaction
Chief Manager – Delivery & Operations at Times Centre for Learning Ltd. (The Times Group) (2019-07 – 2021-03)
- Led a team of 200+ employees to implement and monitor training programs across multiple regions
- Ensured 100% efficiency and compliance with quality standards by coordinating with stakeholders and managing MIS data
- Provided detailed reporting on ground operations and ensured a conducive learning environment for trainers and students
Regional Manager – Skilling Projects Delivery & Operations at Safeducate Learning Pvt. Ltd. (2017-11 – 2019-07)
- Directed operations, quality, HR, IT, and placements, managing large-scale skilling projects such as DDU-GKY and PMKVY
- Monitored and evaluated project performance across multiple states, ensuring adherence to SOPs and project guidelines
Senior Manager – CSR (Operations & Business Development) at Laurus Edutech Life Skills Pvt. Ltd. (2016-11 – 2017-11)
- Managed PAN-India CSR training operations and client relationships, driving business growth and project execution
- Liaised with corporate clients and government bodies to strengthen partnerships and achieve business goals
Project Manager – Projects at NIIT Yuva Jyoti Ltd. (2015-04 – 2016-10)
- Managed end-to-end operations, including mobilization, quality, and placements for skilling projects in Rajasthan, Bihar, and Kerala
- Ensured seamless project execution and maintained strategic relationships with government officials and clients
Assistant Manager – Operations, Business Development at Laurus Edutech Pvt. Ltd. (2011-02 – 2015-03)
Regional Visual Merchandiser at Aditya Birla Nuvo Ltd. (2010-06 – 2011-02)
Visual Merchandiser & Customer Executive at HyperCity Retail India Ltd. (2007-07 – 2008-04)
Customer Service Executive at Sify Technologies Limited (2006-07 – 2007-06)
