Anil Tiwari

An incisive, results-driven professional with 24+ years of extensive experience in sales, business development, and customer service operations through robust dealer and distributor networks. Served as Deputy Manager at the Head Office of Balkrishna Industries Ltd., oversaw all-India distribution for Agricultural, Industrial, and OTR aftermarket tyres. Recognized as a consistent performer with a consultative sales style, strong negotiation skills, and a proven ability to increase revenue while streamlining workflows.

An effective communicator with exceptional relationship management abilities, backed by a sound understanding of product costing and its financial implications on strategic pricing and marketing.

Dy. Manager – Mumbai (HO) - Balkrishna Industries Ltd (BKT) - Mumbai

(2008-04 - 2026-03)

Headed overall commercial operations for the Agri Sales Department.

• Managed Institutional Sales business end-to-end through the tendering process
• Directed sales operations for Nepal, independently managing stock inventory and all export formalities
• Coordinated the availability and pricing of new tyres (Agri Sales) in collaboration with technical, logistics, and costing teams
• Monitored Target vs. Sales on a daily basis and provided strategic updates to relevant stakeholders
• Prepared comprehensive MIS reports for management and field staff to track monthly and yearly sales offtake against targets
• Processed customer orders in SAP, ensuring consistent follow-up through to completion
• Forecasted and sent inventory indents to the production planning department for the next month's required inventory
• Facilitated the onboarding of new distributors by coordinating with all concerned departments to open new accounts
• Represented the brand by attending exhibitions, distributor/dealer meets, and promotional events
• Prepared monthly provision reports detailing marketing expenses and pending claim amounts for executive management
• Maintained and distributed account statements to all distributors on a monthly basis
• Prepared sanction notes and raised credit notes for distributors' marketing expenses in compliance with marketing policy
• Managed distributor security deposits, proactively instructing parties to increase deposits as advance payments were not permitted
• Managed the domestic customer care line 24x7, resolving new market inquiries and handling claim tires
• Issued credit notes to parties for short deliveries or cases of damage/theft during accidents
• Arranged reverse logistics to transport claim-adjusted tires from distributor godowns back to the plant
• Responded to new tire inquiries received from the market via email and took appropriate action

Depot In charge - BIRLA TYRES - Bhopal

(2005-06 - 2008-03)

• Managed comprehensive depot operations by overseeing inventory levels, controlling expenses, and arranging tyre dispatches strictly on a FIFO basis
• Handled end-to-end dealer relations by efficiently processing orders, actively monitoring credit limits, and issuing credit notes for promotional tyre schemes
• Maintained transparent operational tracking by preparing accurate daily, weekly, and monthly MIS reports for submission to the Head Office

Junior Commer Officer / Assistant Depot Manager - APOLLO TYRES - Bhopal

(2001-01 - 2005-05)

• Handled the expense of field staff and office expenses
• Processed dealer order in SAP and arranged to dispatch

Sales Executive - WEARWELL TYRE & TUBES - Bhopal

(1999-05 - 2001-12)

• Conducted market visit for brand visibility
• Arranged customer meetings on daily basis

B.Sc - Maths - Barkatullah University (1996)

HSC - Science - HSSC-MP Board (1993)

General Subjects - HSC-MP Board (1991)