Anila Issac

Motivated and detail-oriented Btech graduate with a strong foundation in software development and quality assurance principles. Good understanding in manual and automated testing methodologies, including hands-on experience with tools such as Selenium, JIRA, and Postman. Eager to apply problem-solving skills and a keen eye for detail in identifying bugs, writing test cases, and ensuring software quality.

QA Intern - OBSQUARA ZONE

(2024-06)

Service support Engineer - Komax General Trading & Contracting Company - Kuwait

(2015 - 2020)

• Quotations Preparation for Uninterruptible power supply - Battery (UPS)
• Prepares accurate quotes for pricing and builds estimates for special items by gathering information and analyzing material and job costing
• Possesses strong numerical skills and has an analytical mindset
• Responsible for creating and completing bids/estimations/quotations based on customer specification or customer requirements/budget in order to achieve both market competitiveness and high margin for the Company
• Collecting and archiving documentation regarding the offer/order and records assumptions and decisions taken during the development process. Regularly reporting the status of the bids/estimates/quotations using defined tools and collecting and analyzing the reasons for tenders being lost and won
• Identifying potential risks in the bids, quotations, and estimates, and in any related contract agreements across customers/channels
• Responsible for collecting and collating all information needed to prepare the proposal, including both technical and cost elements
• Establishing and maintaining effective customer relationships to understand customer needs. Ensuring a positive customer experience throughout the sales process. Providing any necessary technical support to Sales Managers during technical meetings with customers
• Identifying potential vendors for equipment and materials required in the project and technically evaluates supplier offers to check match with specifications
• Manages business deals for companies or individuals by evaluating contract agreements and documents, negotiating terms with clients and customers, and resolving contract disputes
• Maintains consistent communication with project team and sites regarding status of all contractual requirements
• Maintains tracking regarding site contracts and provides regular updates as agreed by the study team to the project team and client regarding status and efforts to ensure timelines are maintained
• Preparation of spare parts quotation for UPS
• Technicians visit the UPS site with all necessary equipment's and check the status of UPS for the abnormal output voltage. Based on their reports UPS is repaired with replacement of parts
• Maintenance and Repair Agreement on the basis of following terms: Provider and customer contact information, Definitions of common terms, General Service terms and specifications, Response time and returns procedure, Support conditions and obligations, Price, Invoicing, and Payment terms
• Assisting with the management of daily operational activities
• Assisting with project management by arranging the installation of UPS battery and tracking progress
• Arrange the work based on the customer needs
• Giving major priority to customer satisfaction
• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Monitor customer complaints and reach out to provide assistance
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
• Preparing and maintaining operations documents and reports. Maintaining good client relations
• Assist customers with tech support concerns and challenges, and also recommend solutions to address needs they may have
• Submit weekly reports summarizing product performance to team leaders and senior managers
• Preparing weekly reports and proper filing is a great way to monitor employee performance and ensure that projects stay on track
• A weekly report outlines the main points of the week's projects and tasks, including team and individual accomplishments, completed projects and future work overviews

B. Tech - IT - Mangalam College of Engineering