Manager – Corporate Affairs at Novel Nutrientss Pvt Ltd (2026-06 – Present)
- Liaise with government departments, statutory authorities, regulatory bodies, and external agencies to obtain approvals, registrations, licenses, and ensure regulatory compliance.
- Manage the company and Board of Directors' property documentation, including title deeds, lease agreements, rental agreements, renewals, and legal records.
- Maintain a comprehensive compliance calendar, and ensure timely renewal of licenses, registrations, permits, certifications, trademarks, and statutory approvals.
- Coordinate with senior management and the Board of Directors by organizing meetings, preparing agendas, recording minutes, tracking action items, and ensuring timely execution of management directives.
- Develop and maintain a centralized document management system, ensuring document version control, indexing, digital archiving, confidentiality, and easy retrieval of corporate records.
- Prepare executive reports, management dashboards, PowerPoint presentations, PDF reports, compliance summaries, and business review documents for leadership meetings.
- Represent the organization professionally while interacting with customers, consultants, government officials, auditors, legal advisors, financial institutions, and external stakeholders.
- Collaborate with HR, Finance, Legal, Purchase, Production, QA, Administration, and Operations teams to ensure the timely completion of cross-functional projects and management assignments.
- Coordinate with IT teams for corporate website updates, digital content management, company profile enhancements, and online information accuracy.
- Manage administrative procurement activities, including vendor identification, quotation comparisons, purchase approvals, service contracts, and supplier coordination.
- Oversee scrap disposal processes, ensuring proper approvals, statutory compliance, documentation, auction coordination, and asset recovery reporting.
- Support corporate governance initiatives by maintaining statutory records, corporate documentation, compliance registers, and governance-related documentation.
- Lead and coordinate special projects, strategic initiatives, and business improvement programs assigned by senior management.
- Manage relationships with external consultants, legal advisors, contractors, vendors, certification bodies, and service providers to ensure effective project execution.
- Identify and implement process improvements to enhance operational efficiency, regulatory compliance, document control, cost optimization, and organizational effectiveness.
- Maintain complete confidentiality of sensitive corporate information, legal documents, Board communications, and strategic business records.
- Monitor corporate compliance risks, and provide timely updates and recommendations to management regarding regulatory changes and business implications.
- Coordinated with IT teams for corporate website development, content management, domain administration, website maintenance, and digital branding initiatives.
- Managed all company domain registrations, website hosting renewals, SSL certificate renewals, and related digital assets.
- Collaborated with branding agencies and designers to review corporate profiles, brochures, marketing materials, and website content for accuracy and consistency.
- Supported corporate branding initiatives by managing trademark registrations, intellectual property documentation, and brand protection activities.
Assistant Manager – HR & Administration at Novel Nutrientss Pvt Ltd (2023-06 – 2026-06)
- Managed end-to-end HR operations, ensuring compliance with company policies and labor laws.
- Maintained employee master data, personal files, employment contracts, and statutory records.
- Issued offer letters, appointment letters, confirmation letters, promotion letters, transfer letters, and experience/relieving letters.
- Coordinated employee onboarding, induction, probation confirmation, and exit formalities.
- Conducted background verification and maintained confidential employee records.
- Managed the complete recruitment lifecycle from manpower planning to employee onboarding.
- Coordinated with department heads for manpower requirements and interview scheduling.
- Sourced candidates through job portals, consultants, and employee referrals.
- Negotiated salary offers and coordinated joining formalities.
- Processed monthly payroll by verifying attendance, leave, overtime, incentives, reimbursements, and statutory deductions.
- Coordinated with the Finance department for payroll processing and statutory remittances.
- Generated payslips and payroll-related MIS reports.
- Managed EPF registration, UAN generation, employee onboarding, exits, and KYC updates.
- Processed monthly PF and ESI contributions, and coordinated statutory filings.
- Ensured compliance with PF, ESI, Professional Tax, Labour Welfare Fund, and other labor regulations.
- Maintained statutory registers and prepared documentation for labor inspections and audits.
- Administered biometric attendance systems and monitored employee attendance.
- Managed leave records, leave balances, overtime, shift schedules, and holiday calendars.
- Coordinated the annual performance appraisal with management.
- Processed employee confirmations, promotions, salary revisions, and bonus calculations.
- Addressed employee grievances and maintained healthy employee relations.
- Conducted employee counseling sessions and disciplinary meetings when required.
- Organized employee engagement activities, meetings, and communication sessions.
- Approved the procurement of office supplies, and maintained vendor and AMC records.
- Coordinated meetings, visitor management, and VIP guest arrangements, along with the admin team.
- Arranged domestic and international travel, accommodation, and transportation requirements for senior management.
- Supported internal and external audits by ensuring HR records were accurate and audit-ready.
- Coordinated with IT teams for corporate website development, content management, domain administration, website maintenance, and digital branding initiatives.
- Managed all company domain registrations, website hosting renewals, SSL certificate renewals, and related digital assets.
- Collaborated with branding agencies and designers to review corporate profiles, brochures, marketing materials, and website content for accuracy and consistency.
- Supported corporate branding initiatives by managing trademark registrations, intellectual property documentation, and brand protection activities.
Personal Secretary at Novel Nutrientss Pvt Ltd (2023-03 – 2023-06)
- Managed the CEO's daily schedule, appointments, meetings, and business calendar to ensure efficient time management.
- Handled professional communication with customers through emails for inquiries, quotations, and follow-ups.
- Organized domestic travel, accommodation, transportation, and itinerary planning for the CEO, managers, and senior executives.
- Assisted in organizing management meetings, client visits, exhibitions, and corporate events.
- Maintained confidentiality of sensitive business information and executive communications.
- Managed visa application and documentation processes.
- Handled legal name change procedures, including Gazette notification, and related documentation.
Personal Secretary at Transline Conveyors Pvt Ltd (2019-12 – 2023-03)
- Prepared meeting agendas and minutes, enhancing clarity and follow-up on action items.
- Maintained the executive's daily diary, tracking meetings, commitments, deadlines, and follow-ups.
- Maintained confidential documents, safeguarding sensitive information with strict adherence to protocols.
- Assisted in project coordination, tracking deliverables and deadlines to ensure timely completion.
- Managed the CEO's daily schedule, appointments, meetings, and business calendar to ensure efficient time management.
- Coordinated meetings with clients, vendors, and visitors, including arranging meeting rooms, agendas, and necessary documentation.
- Handled professional communication with customers through phone calls and emails for inquiries, quotations, follow-ups, and project updates.
- Maintained a daily diary of meetings, tasks, and important deadlines, ensuring timely follow-up on pending actions.
- Coordinated with the Project, Planning, Design, Production, Purchase, and Sales departments to monitor project progress and communicate updates to management.
- Organized domestic travel, accommodation, transportation, and itinerary planning for the CEO, managers, and senior executives.
- Screened and prioritized incoming calls, emails, and correspondence, ensuring timely responses and appropriate escalation.
Team Leader – Database at Just Dial Pvt Ltd (2010-05 – 2014-03)
- Led and supervised a team of database executives to achieve daily and monthly productivity targets.
- Managed the collection, verification, updating, and maintenance of business database information.
- Ensured the accuracy, completeness, and quality of customer and business listings.
- Allocated work, monitored team performance, and ensured timely completion of assigned tasks.
- Conducted mock call sessions to assess team members' communication skills, product knowledge, and overall performance, providing constructive feedback for continuous improvement.
- Prepared and maintained daily, weekly, and monthly reports using Microsoft Excel.
- Conducted regular quality checks to maintain data integrity.
- Coordinated with internal departments to resolve data discrepancies and improve database accuracy.
- Trained and mentored new team members on database management processes, quality standards, and company policies.
- Conducted team performance appraisal meetings, facilitated conference calls, and effectively managed employee escalations to ensure timely resolution.
- Prepared daily, weekly, and monthly MIS reports on team performance and database updates.
- Handled escalations related to database updates and customer information.
Database Executive at Just Dial Pvt Ltd (2009-07 – 2010-05)
- Collected, verified, and consolidated business information from multiple sources to maintain an accurate and up-to-date database.
- Contacted customers to verify and obtain confirmation before updating or modifying business details in the system.
- Performed regular data validation and quality checks to ensure the accuracy, completeness, and integrity of business listings.
- Managed official email correspondence and responded promptly to customer and internal team queries.
- Interacted with customers regarding business profile updates, service requests, and contract-related information.
- Maintained accurate documentation of customer interactions and database modifications.
- Identified duplicate or incorrect records, and initiated corrective actions to improve database quality.
Information Retrieval Officer (IRO) at Just Dial Pvt Ltd (2007-02 – 2009-07)
- Handled inbound customer calls, providing accurate information on products, services, and business listings.
- Understood customer requirements and guided callers to the most suitable products and service providers.
- Promoted the benefits of Just Dial's registration and premium services, encouraging customers to enroll.
- Transferred qualified customer inquiries to the appropriate sales or concerned departments for further assistance.
- Achieved daily, weekly, and monthly performance targets related to call handling, customer satisfaction, and lead generation.
- Updated customer interaction details accurately in the CRM/database system.
- Managed customer complaints and escalated complex issues to the appropriate department when necessary.
