Anima Roy

Seeking a career in an organization where I can utilize skills & ability to grow & help in growth of organization by my hard work & determination towards the company.

Intern - Assistant floor coordinator at Belle vue

Intern for 1 month

Guest relation associate at Bhagwan Mahavir Medica Super Specialty Hospital (2015-04-17 – 2018-11-26)

• Admission Counselor
• To Supervise the work of registration counter
• To Supervise all patient related front office work
• To Maintain smooth functioning of OPD billing work
• To handle telecommunication dept
• To do health checkups
• Coordinate CCU department and take round with Dr's and RMO
• To supervise Admission & Discharge protocol to patient party

Guest Relations Officer at Paras HEC Hospital (2022-03-01 – 2023-05-02)

Floor coverage: OPD, ER, ICU, HDU, PVT WARD, GENRAL WARD

• Taking IPD round with Doctors
• Patient and Patient attendant counselling
• Giving daily updates about patient to their relatives /attendant
• Co-coordinating between Doctors and Patient / Patient attendant
• Taking daily round and checking cleanliness
• Taking Patient's feedback
• Resolving Patient attendant's queries
• To provide hustle free admission & discharge process
• To aware patient attendant about their billing
• To manage bed at the time of shifting to another department
• Monitoring functional aspect of the department on a regular basis
• Taking feedback from Patients and their relatives
• Provide training and guidance to new staff members in customer services standard and best practices
• Identifying potential operational issues that could impact guest satisfaction levels

Center Head at DR.SUDHIR PAIN RELIEF CLINIC (2024-07-26 – 2024-12-20)

• To manage and supervise the department
• Financial counselor
• Resolving queries
• Taking appointments

OT Senior Executive at RAJ HOSPITAL (2034-12-23 – 2025-05-02)

• To maintain all update /information in operation group regarding OT process
• Updating Doctors about the OT time with OT no. and Patient details
• Counselling Patient and patient relatives for OT ( Before and After)
• Updating Patient Relatives about their IT payments
• Provide them all facilities before OT and after OT
• Maintain OT Staffs duty shift
• Maintain Black Board of OT room ( Department)
• Maintain all the OT data base in excel everyday on the same day / or month wise
• Taking feedback of Patient and relatives regarding OT ( after OT done )
• Updating every details in morning meeting everyday

Matriculation – Prayag mahila vidyapith (2002)

Intermediate – Mahendra Prasad mahilamahavidyalaya (2005)

Bachelor in BACHELOR IN HOSPITAL MANAGEMENT – Institute of science of technology W.B (2014)